Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

This Senior Manager role, reporting to the Head of Market Intelligence, will be a primary driver of projects supporting Amwell's growth goals through market and competitive analysis. The ideal candidate will comfortably partner with executive leadership across the organization as a trusted advisor and strategic thought leader. They will directly manage junior team members to deliver actionable recommendations based on synthesis of primary and secondary research. These recommendations will advise mission critical strategies supporting customer needs, positioning Amwell against competitors, navigating market dynamics, and realizing Amwell’s vision.

Core Responsibilities

• Partner with leaders and teams across the organization to both gather intelligence and share actionable insights as a thought leader in the organization
• Lead Market Intelligence initiatives in support of executive-level initiatives via combinations of direct reports and cross-functional teams
• Manage and develop junior team members, cultivating analytical skills and industry knowledge
• Support the Head of Market Intelligence in developing the group’s roadmap best aligning the resources of the team with the needs of the organization
• Serve as day-to-day relationship manager for 3rd party research firms as needed
• Lead delivery of thought leadership and actionable insights / recommendations based on proprietary research and/or novel analysis to further the Amwell brand.
• Create processes/ mechanisms (e.g. dashboards, KPIs) to systemically promote shared knowledge and drive action throughout the company.

Qualifications

• 9+ years in the healthcare technology space or 6+ years in consulting with external firm and/or internal consulting organizations
• Deep understanding of the healthcare ecosystem across payer, provider, and government spaces.
• Experience working directly with C-Suite executives delivering strategic recommendations and industry insights
• Demonstrated "healthcare data fluency" and the ability to work with experts in the space.
• Proven track record of collaborating with cross-functional teams and stakeholders to execute on organizational goals.
• Strong analytic skills as well as demonstrated ability to simply and clearly synthesize and communicate complex ideas and distill into actionable insights and recommendations. 
• Passionate about improving patient access, experience, and outcomes in the healthcare system.
• Bachelor's degree or commensurate experience; Master's preferred (e.g. MPH, MBA).

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $136,880 - $188,210.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance