AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

The Senior Manager of Operations Analytics will oversee the activity of the quality assurance manager and associated staff to develop, implement, and maintain a system of quality and reliability testing processes (auditing), and reporting for field operations, customer experience, and other areas of our business. You will help ensure the success of geographically distributed remote teams by building systems of auditing and reporting across a variety of digital platforms like SalesForce, Kustomer, and our own internal softwares to ensure AvantStay guests are being assisted in real time and our teams are set up for success with accurate individual or team performance data. 

What you'll do...

• Develop, implement, and manage auditing processes to ensure that internal processes meet the required specifications for quality, function, and reliability prior to delivery
• Identify and set appropriate quality standards and parameters for customer experience and field operations teams
• Regularly report metrics and KPIs based off of the quality assurance processes to internal stakeholders
• Communicate quality standards and parameters to QA team and other internal stakeholders
• Coordinate on the testing and rollout of processes
• Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur in multiple processes; recommends and facilitates solutions to these issues
• Perform other duties as assigned

What you'll bring...

• 2 years of experience building or managing quality assurance programs for customer experience or field operations teams
• 2 - 5 years experience directly managing personnel
• 2 - 5 years experience with SQL
• 2 - 5 years experience with SalesForce dashboards or reporting
• Expert level Excel skills
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills.

Perks + Benefits

• Salary: $80,000 - $100,000
• Benefits and Unlimited Paid Time Off
• Team bonding and off-site events
• Complimentary and discount stays at AvantStay properties

Did you know that around 60% of the time, women and other marginalized folks will skip applying for a job unless they feel they meet every single listed requirement? Don't let a few bullet points deter you - if you think you are great for the role, don't hesitate! Apply anyway - we value all career journeys and want to see your application!

When you join AvantStay… You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation.  Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Opportunity...We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

AvantStay, Inc. is a proud member of PledgeLA, an organization that believes that Los Angeles will become the most diverse and civically-engaged tech hub in the nation. Our members, tech companies and VC firms or accelerators based in Los Angeles, commit to increasing their level of community engagement and improving diversity, equity, and inclusion within their organization and investments.