Senior Operations Analyst

Senior Operations Analyst

This job is no longer open
VitaCare, a wholly owned subsidiary of GoodRx, helps consumers and providers navigate the steps they need to purchase affordable and convenient prescriptions. Over 500 million brand prescriptions are written each year, yet only half are ever filled. VitaCare manages the complexity of coverage and access for patients with the end goal of assisting healthcare professionals, brand manufacturers and consumers with finding a solution that works for the patient.Acquired in April 2022, vitaCare enables GoodRx to help more patients receive their prescriptions in an efficient, affordable, and transparent manner, and stay on their prescribed therapies as long as appropriate. As a part of GoodRx’s rapidly growing Pharma Manufacturer Solutions organization, vitaCare is a core part of GoodRx’s offerings spanning medication awareness, access, and adherence with unique capabilities. We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

The Senior Operations Analyst position works within a team of business and technical collaborators to deliver actionable insights and data to internal and external clients. As an Operations Analyst, you will be responsible for configuring and analyzing data for vitaCare’s operations organization across programs and client portfolio. You will work closely with operations and executive leadership to deliver insights on business performance on an ongoing and ad-hoc basis. The Operations Analyst will report to the Chief Strategy and Business Development Officer and work closely with the members of the operations, client management, product management and other cross functional interdisciplinary teams to ensure vitaCare is delivering best in class experience for patients while exceeding client expectations. The Operations Analyst may also work in tandem with Business Development and Strategic Initiatives team members in support of new business or market initiatives. 

Essential Duties and Responsibilities

    • Deliver ongoing contact center and operations reporting, and manage delivery deadlines and schedules
    • Develop analytic/quantitative models in support of key internal and client decision making processes
    • Partner with internal teams to evaluate existing reporting/dashboards and provide additional analytics to serve existing and prospective clients.
    • Support presentations on program analytics for existing and prospective clients. 
    • Proactively manage and prioritize assigned tasks, ensuring deadlines are achieved, communicating progression or road-blocks 
    • Produce ad-hoc analyses to support client requests
    • Present findings and provide subject matter expertise on program data to clients and internal partners
    • Partner with business and technical collaborators to monitor, analyze and implement client data enhancements

Required Qualifications:

    • 2-5 years of related analytics experience. 
    • Bachelors degree in Business, Economics, Statistics, Math, Engineering or relevant work experience.
    • Experience working with complex data sets, healthcare data or pharmacy claims, a plus 
    • Ability to present analytical findings to non-technical audiences
    • Strong organizational skills
    • Advanced Excel Skills, SQL proficiency
    • Problem Solving/Analysis Proficiency  
Physical functions: Must be able to remain in a stationary position 70% of time; Constantly operates a computer and other office machinery; employee is frequently required to talk to internal partners and some potential customers.

Work Environment: Stationary computer work, some coordination of resources

Travel: Some travel may be required for client and internal meetings. 

VitaCare, a wholly owned subsidiary of GoodRx, is a technology and services platform that helps patients navigate key access and adherence barriers for brand medications. Specifically, vitaCare helps patients understand coverage and identify available savings opportunities, and facilitates communications between providers and payors. The platform also offers a seamless path for filling a prescription, primarily through its network of third-party pharmacies. For more information, visit
This job is no longer open
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