PagerDuty is the leading digital operations management platform for businesses. Our global teams work together, iterate constantly, and solve complex problems to help our 15,000+ customers deliver beautiful customer experiences powered by happy teams and healthy software. PagerDuty is a place where you can do some of the most interesting, impactful, challenging, and exciting work of your career.

Why We Need You

As PagerDuty's Senior Manager, Go-to-Market Data & Analytics, you will play a crucial role in building a reporting center of excellence for the sales organization and leadership. Additionally, you will own data quality for key Salesforce data points, ensuring accurate and reliable data to support decision-making. You will report to the VP of Sales Strategy & Operations and provide value to the sales organization by leveraging your analytical and data-driven expertise.

You have experience in fast-paced, rapidly growing organizations and have a deep understanding of sales metrics, processes, and tools. You are curious about the latest AI advances and have a comfortable handle on using AI technologies like ChatGPT. You have a strong background in data quality management and are experienced with SaaS and/or digital sales metrics. You are comfortable building intuitive and robust reports in Tableau.

You understand that making quality business decisions is about watching the right indicators. In addition to this, having high quality data behind these indicators is crucial. That’s why this role will focus on both. In this role you will initially have a supporting analyst to help you execute your vision and you will work cross-functionally to marshall the right resources to help you in your mission.

How You Contribute to Our Vision: Key Responsibilities

• Build a reporting center of excellence in Tableau for the sales organization and leadership, ensuring accurate, actionable, and timely insights by utilizing the latest AI and data synthesis techniques.
• Create and present data-driven insights and recommendations to sales leadership and cross-functional teams, supporting strategic decision-making and driving growth.
• Manage a small team of analysts and partner with data scientists to understand and develop: weekly, monthly, quarterly business reporting and forecasting models; propensity to buy models; and action-oriented insights to drive the business forward.
• Own data quality for key Salesforce data points, establishing processes and best practices to maintain and improve data integrity, and leveraging the latest tools for data cleansing.
• Implement automated data quality solutions to help with ongoing data maintenance.
• Work with sales leadership to understand the necessary data characteristics to create a 360 degree view of our customers in Salesforce and then execute on that vision
• Determine how to leverage data science, machine learning, and other analytical techniques to offer actionable insights both internally & externally.
• Collaborate with cross-functional teams, including Sales, Marketing, Finance, and IT, to develop and implement data-driven strategies that drive sales enablement and productivity.
• Monitor, analyze, and report on key performance metrics using business intelligence tools such as Tableau, providing insights and recommendations for data-driven decision-making.
• Comfortably handle large datasets, ensuring data accuracy and reliability while drawing meaningful conclusions for the organization.

Skills & Attributes

• Strong leadership skills and the ability to build collaborative relationships
• Ability to create and foster a data-driven and metrics-focused environment
• Strong written and verbal communication, with experience delivering presentations to an executive audience
• Track record of driving successful advanced analytics initiatives while balancing the diagnosis and fixing of urgent problems with a calm assertive approach.
• Extensive experience with business intelligence tools, such as Tableau and Looker
• Detailed knowledge of Salesforce tools for data cleansing and data quality management

Basic Requirements

• 5+ years of progressive experience in Sales/Business Operations, Business Planning, and Strategy experience
• 3+ years’ of experience in Data Analytics, Business Intelligence and Reporting
• Direct experience within a SaaS organization - at least three years
• Salesforce & Tableau Power User
• Strong background in data quality management and analytics
• Proven experience in building reporting centers of excellence

Preferred Qualifications

• Knowledge of the latest AI and data synthesis techniques for generating insights
• Exposure to AI, Deep Learning, Neural Networks, NLP
• Exposure to big data platforms - Snowflake, Redshift, Azure, Matillion, Hadoop
• Proficiency with programming, big data tools, A/B testing

The base salary range for this position is 142,000 - 217,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users. 
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Paid volunteer time off - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs
• Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
  HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.

Go behind-the-scenes @pagerdutylife on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.