Title: Support Analyst, Control Tower

Location: Remote in India

What you’ll do:

• Work with fulfillment center leadership to ensure daily goals are achieved by monitoring progress and alerting teams of needed actions or changes.
• Collaborate with our merchant care and success teams to ensure all operational questions or concerns are addressed and we resolve any client questions in a timely manner. 
• Break down metrics to identify trends within the fulfillment centers.
• Run end of day calls to discuss necessary changes in operational processes.
• Use SQL to locate and investigate data to answer pressing operational questions. (Not required)
• Create new dashboards and tools to monitor important operational metrics.
• Research current processes to identify opportunities for efficiency gains.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table:

• 1-2 years experience with e-commerce fulfillment is a plus.
• Knowledge of SQL, Excel and Tableau is a plus. (not required)
• Detail oriented problem solver with a focus on results. 
• Solid ability to work with different stakeholders to move projects forward.
• Hard working with a focus on learning and passionate about helping small businesses compete online.
• Complex problem solver with demonstrated abilities to find out of box solutions.
• Initiative to push actions where needed.
• Ability to work in difficult situations and keep calm.

Reports to: Assistant Manager, Control Tower

Perks & Benefits:

• Medical, Term & Accidental Insurance
• All Purpose Leave (casual & sick time): 12 days
• Earned Leave: 15 days
• Public Holiday: 12 days
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Employee Assistance Program
• Work From Home Allowance
• Referral Bonus Program
• Fun Culture >>> Check us out on Instagram (@lifeatshipbob)