At Weights & Biases, our mission is to build the best developer tools for machine learning. We're hiring a Tier 2 ML Support Engineer to evangelize the Weights & Biases platform to top Enterprises. Support Engineers play a pivotal role in the customer success process of Weights & Biases.
As a Tier 2 Support Engineer, you'll partner with our Customer Success, Product, Marketing, and Engineering teams to own the technical aspect of the customer lifecycle, serving as the primary escalation point for the support team and demonstrating the value Weights & Biases can provide to the Machine Learning Workflows of our customers. As an early member of our Sales Team, you will have the opportunity to help shape our processes and practices. This is a position that has a lot of opportunity for growth as our team continues to scale.
Weights & Biases is a series B company with $60 million in funding and a rapidly growing user base. Our platform is an essential piece of the daily work for machine learning engineers, from academic research institutions to massive enterprise teams including OpenAI, iRobot, Toyota Research Institute, Samsung, NVIDIA, Salesforce, GitHub, Blue Cross, Lyft, and more.
We encourage you to apply even if your experience doesn't perfectly align with the job description. Team members who love to learn and collaborate in an inclusive environment will flourish here. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at firstname.lastname@example.org.