at Reforge
Remote within U.S.
ABOUT THIS ROLE
Reforge is looking for a Business Analyst, Strategy & Operations to help us deliver a premium learning experience for Reforge members at scale.
In this role, you’ll support the Partners, Insights, and Operations teams to perform research, conduct analyses, synthesize findings, and recommend solutions that advance our ability to provide an extraordinary experience to our members. This role is a great fit for someone who is customer-oriented, research-minded, and highly analytical.
This role offers a unique opportunity to build a deep, data-driven understanding of Reforge’s customers and drive meaningful and lasting impact across multiple teams at Reforge.
ABOUT REFORGE
In a traditional world, before the advent of tech, bankers, manufacturing leaders, and others progressed to the top of their industry through an MBA. Tech followed suit for some time, with early tech company leaders heading into MBA programs at Stanford, MIT, and others. That's not true anymore. Tech has passed the MBA by and people are trying to figure out how to progress from mid career professional to the top of their field. Reforge is a new kind of educational company that helps you access the earned insights of the world's leading practitioners, learn and apply frameworks without leaving your job, and build a strong professional network. The path to the top of the tech profession is being solved here.
We work with the leaders of the fastest growing and most innovative companies such as Google, Facebook, Pinterest, Atlassian, Slack, and HubSpot to teach frontier topics to today's emerging leaders. Our content, community, experience, and brand combine into a unique product offering that creates unparalleled access to insights.
In just a couple of years, we've built a thriving community of emerging leaders solving problems at Airbnb, LinkedIn, Salesforce, Amazon, Facebook, New York Times, Peloton, Stitch Fix, and many more. Here are just a few comments from our alums:
“I got my MBA at Berkeley, but this program has been more transformational for me then the entire two years I spent there. Thank you!”
“Reforge has easily been one of the best investments of time and money I've ever made in my professional development. I love how the course codifies what I've been doing for the last four years as VP of Marketing.”
“Reforge is easily the highest quality professional skills program out there. If I had to choose between attending an unlimited number of industry conferences, versus going only to the Reforge, I'd choose Reforge without hesitation.”
WHO YOU'LL WORK WITH
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Operations, Partners, and Insights teams - You will report to Amanda Lubin, Head of Operations, and work closely with Nancy van Brunt, Head of Partners, and Brendan McCook, Head of Insights, to define, prioritize, and execute analyses and research projects. You’ll also work closely with other leaders across the Insights, Partners, and Operations organizations
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Data team - You will work closely with our Data Team members, who have the technical skill and knowledge needed to organize our data and make it accessible to our functional teams. You’ll collaborate closely with the Data Team to access some of the data you’ll use to conduct analyses and ensure we’re strategically aligned across both organizations.
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Expert community of Reforge Partners - Top-tier talent forms the spine of our content, community, and live experiences. Your work will help enable our Partners team, as well as our EIRs and program collaborators, to provide an excellent experience to our members.
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Expert community of Reforge Partners - Top-tier talent forms the spine of our content, community, and live experiences. Your work will help enable our Partners team, as well as our EIRs and program collaborators, to provide an excellent experience to our members.
WHAT YOU'LL OWN
In this role, you will support the Partners, Insights, and Operations teams through both in-depth and ad-hoc research and analysis. As a part of your role, you will:
- Lead the end-to-end execution of Reforge’s end-of-cohort survey, which serves as one of the key sources of data driving strategic decision-making for the Partners, Insights, and Operations teams, as well as other event-related surveys
- Conduct analytics, primary research, and secondary research to support additional strategic imperatives on the Partners, Insights, and Operations teams
- Structure and analyze results from pilot programs and other strategic experiments
- Synthesize data and research findings into insightful recommendations for the Partners, Insights, and Operations teams
- Handle ad-hoc requests to conduct quick, scrappy analyses and build data-driven resources
SKILLS & EXPERIENCE WE ARE LOOKING FOR
An Experienced Business Analyst — You have spent minimum 3+ years in a highly analytical and strategic role in which you’ve excelled at:
- Structuring analytics and research to answer strategic questions
- Conducting primary and secondary research and analysis in Excel/Google Sheets
- Generating insights and recommendations from your work
- Visualizing and communicating insights in a clear and compelling way for stakeholders across multiple functions and levels
Nice to Have
- SQL experience
- Experience in high-growth start-ups
- Experience in a similar business
Attributes that will make you successful in this role
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A Strategic Problem Solver — You’re able to take an ambiguous or open-ended question, translate that question into a plan for research/analysis, and execute that research/analysis at high quality - all while keeping the “big picture” in mind.
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A Exceptional Communicator – You have outstanding written and verbal communication skills, and you’re able to use those skills to deliver strong data-driven narratives in slides, documents, and meetings to effectively influence cross-functional teams.
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Ability to Manage Priorities — You’re able to manage multiple projects simultaneously and consistently deliver high-quality insights on tight timelines.
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A Quick Learner -- You’re intellectually curious, and you enjoy taking on a challenge and learning something new.
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Highly Collaborative -- You’re able to build trust with colleagues across all levels and functions, and galvanize teams to action.
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Agile – You are a self-starter who loves working in fast-paced, start-up environments.
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Mission-Aligned - You have a passion for our mission for people to do the best work of their careers. You’re excited by the fact that your work will play a critical role in helping Reforge’s members learn, grow, and succeed in their careers.
BENEFITS
The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:
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Flexible/Distributed Work Environment - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you.
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Professional Development - We focus on a culture of learning. We offer full financial reimbursement for almost all professional development interests and efforts.
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Benefits - We offer top rated health, vision, and dental insurance. We cover 100% of monthly premiums for employees, and 70% for dependents.
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Salary + Equity - We offer highly competitive salary and equity inline with top tier technology companies.
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401k - We offer the opportunity for you to contribute to a 401k directly from your paycheck
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Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 10 days per year, and we highly encourage more.
Our commitment to diversity and inclusion: We deeply value creating a team with different perspectives, educational backgrounds, and life experiences, and we prioritize diversity within our team. We encourage people from underrepresented backgrounds to apply.