ABOUT THIS ROLE

Reforge's mission is to help our customers do the best work of their career. We teach educational programs whose frameworks and strategies are sourced from the world's leading technology companies and leaders. In this role, you'll learn and apply those frameworks and ensure that Reforge is the best example of our own material. This role will work with other functional roles (product, engineering, design, marketing, operations, support) to create the best experience possible for our customers and evolve our data-driven culture.

You'll be responsible for doing deep analysis to identify where there are pockets of opportunity, ensure that teams have the data they need to answer their own questions and measure changes, and create new data sets that will be used throughout the company. Your work will inspire new products and features, identify users that are under-served, measure key business metrics, and influence the strategy of our product and customer experience.

We're building a centralized team that uses best-in-class tools, creates the central source of truth for the entire business, empowers functional teams to be self-sufficient in leveraging data to improve the customer experience, and runs analyses that drive strategy for teams and the entire company.

We are a remote-first company and welcome team members based in the US.

ABOUT REFORGE

Our professional world is changing faster than ever. This accelerating change creates more opportunity, but how we as professionals capture this opportunity is lagging far behind. Professional development and masters level education is a lifelong endeavor, however there is a growing gap of what professionals want/need and the existing options available.

Our mission is to help motivated tech practitioners do the best work of their careers. By distilling the hard-earned insights from the top leaders in tech, offering a supportive community, and providing key guidance, we enable our participants to drive real results, increase their impact, and lead with confidence.

We work with the leaders of the fastest growing and most innovative companies such as Uber, Pinterest, Atlassian, and HubSpot to teach frontier topics to today's emerging leaders. Our programs focus on:

• Results over certifications
• Going deep, rather than skimming the surface
• Continuous learning, over static expertise

In just a few years, we've built a thriving community of emerging leaders solving problems at Airbnb, LinkedIn, Salesforce, Amazon, Facebook, New York Times, Peloton, Stitch Fix, and many more. Here are just a few comments from our alums:

“I got my MBA at Berkeley, but this program has been more transformational for me then the entire two years I spent there. Thank you!”

“Reforge has easily been one of the best investments of time and money I've ever made in my professional development. I love how the course codifies what I've been doing for the last four years as VP of Marketing.”

“Reforge is easily the highest quality professional skills program out there. If I had to choose between attending an unlimited number of industry conferences, versus going only to the Reforge, I'd choose Reforge without hesitation.”

WHY THIS ROLE IS UNIQUE

• Strong Financial + NPS Foundation - Reforge is an 8-figure revenue, profitable company, average NPS of 70. We have a much more stable foundation than similar stage startups since our success is not dependent on funding round to funding round.
• 10X - Be part of a 10X path by helping us go from an 8-figure to 9-figure ARR company over the next 3 years.
• Data Literacy & Buy in - Our executive team doesn't need to be sold on the benefits of leveraging data to make better decisions. It is a top priority to maintain our strong culture of using data to help inform decisions at every level of the company.
• Ground Floor - We have decided to invest heavily in the creation of the team from headcount to tooling. Be a part of articulating how we do our work and the tools we use.

WHAT YOU'LL DO

• As a key partner of the Product Managers, you will participate in product planning, new product design, product review, and feature improvement.
• You will run exploratory analyses, uncover new areas of opportunity, create hypotheses, and quickly assess the potential upside of a given opportunity through customer feedback, engagement data, and experimentation.
• You will implement and analyze A/B tests to measure the impact of product decisions and changes.
• You will work with partners to identify essential problems/ essential knowledge and translate them into technical analyses and provide insights.
• You will create dashboards, reports, and analyses that will be leveraged by product management, Senior Leadership, and the CEO.
• You will identify and understand multiple data sources; build tools and services to improve analysis and experimentation throughput, and work with Data Engineering to track new data and streamline existing datasets.

WHO YOU WILL WORK WITH

• Head of Data - You'll work closely with Dan Wolchonok (former Director of Product Analytics at HubSpot).
• Analytics Manager - You’ll work closely with and report to the Analytics Manager, Brittney Phetchamphone (former Product Analytics Manager at Ancestry.com)
• Data Team - You'll be among a group of 6 highly-skilled analysts. You will help to shape the culture of the team, refine our team rituals, and help pick and implement our technology toolset.
• Engineering - You'll have a close working relationship with our engineering team. Our engineers are hungry for the company to leverage data to build better features and personalize the overall customer experience via behavioral data.
• Product Managers and Product Designers - You'll be a true partner to the product team rather than someone who receives a queue of requests. You'll help the team become self-sufficient in answering their own questions, partner with them on strategy, and do exploratory analyses that help to shape the direction of where the product heads next.
• Marketing Team - Working with the marketing team is a tremendous opportunity to improve the effectiveness of our revenue and engagement campaigns, and data will be a central ingredient to all of their campaigns.

WHAT WE ARE LOOKING FOR

• Experience taking unstructured problems and breaking them down into manageable quantitative analyses
• Experience working with complicated SQL queries and ETL tools like DBT
• Experience working with behavioral analytics tools like Amplitude, Mixpanel, Heap
• Experience working with BI tools like Metabase, Looker, Tableau
• Experience working with data analytical / statistics tools in R or Python
• Experience presenting technical analyses in clear and impactful formats (written summaries, live demos, presentations, etc)
• Excellent written and communication skills
• Experience working cross-functionally across teams with varying technical proficiency and expertise

BENEFITS

The internal mission of Reforge is to create an environment where you create the best work of your career. In order to do that we offer:

• Flexible/Distributed Work Environment - Everyone does their best work in different environments. We operate as a distributed-first team and offer financial support that enables you to create the schedule and environment that fits to you.
• Professional Development - We focus on a culture of learning. We offer full financial reimbursement for almost all professional development interests and efforts.
• Benefits - We offer top rated health, vision, and dental insurance. We cover 100% of monthly premiums for employees, and 70% for dependents.
• Salary + Equity - We offer highly competitive salary and equity inline with top tier technology companies.
• Flexible PTO - Having plentiful “off the grid” time is a key to doing your best work. We offer flexible PTO. Take time when you need it. Everyone must take at least 10 days per year, and we highly encourage more.
• 401K - Ability to invest in a Reforge sponsored 401K.

At Reforge, we believe in the strength that difference brings to our business, our culture, and our community. We value the opinions and experiences of all our employees and are proud to be an equal opportunity employer. We do not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by law.