Purpose of Job

Consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to advise decisions Provides domain expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee’s manager. Candidates are encouraged to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC. This position also has the option to be remote.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and project deliverables.
• Performs sophisticated compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to advise decisions.
• Applies intermediate subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identifies and pursues opportunities to apply data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Fluidly Interacts across key collaborators to deliver and improve efficiency and effectiveness of the reporting needs.
• Applies knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients and shares insights with team.
• Maintains an understanding of business processes, supporting data and applications and strategic direction.
• Liaison between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.
• Partner with technology group to define business requirements, perform user acceptance testing and implement changes.
• Assists peer analysts on technical problems.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau) OR an advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 2 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau).
• Demonstrated application of knowledge, skills, abilities, and technologies towards work products. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
• Demonstrated business acumen in the areas of the business operations, industry practices and emerging trends required.
• Strong interpersonal and communication skills to deliver information effectively to all levels of management.
• Proven experience of collaboration with various project teams to include business and Information Technology
• Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

Preferred Qualifications:

• Proficiency with Tableau or other dashboarding tools
• Successful track record collecting, validating, and turning data into useful business strategy
• Ability to work with and influence in a highly matrixed environment with individuals at various levels
• Effective communication skills with an emphasis on simplifying complex and highly technical topics
• Experience in root cause analysis, and detecting gaps/opportunities across program.
• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The salary range for this position is: $81,100 - $146,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.