Business Operations & Analytics Analyst - Remote

About Thriveworks 

Thriveworks is a leading mental health provider with over 310 centers, 2,000 clinicians, and a robust virtual counseling business serving hundreds of thousands of clients.  Our mission is to help people live happy and successful lives by making high-quality counseling and psychiatry services accessible and affordable. We believe that everyone can benefit from working with a skilled therapist, counselor, or life coach, and strive to ensure that people all across the country have that very opportunity.  Thriveworks' licensed clinicians are in-network with major insurance plans and provide in-person and online care for depression, anxiety, trauma, stress, relationship issues, and more. 

About the Job 

The Business Operations team helps the company monitor performance, understand key business drivers and make data-driven decisions to optimize operations and accelerate growth. This team fully embeds alongside the business, working directly with the exec team, clinical operations, clinical recruiting, HR, product, and other departments across the organization on a mixture of operational and strategic initiatives. 

Responsibilities

• Manage and continuously improve key metrics and reports for the Clinical Recruiting & HR team.
• Support the development of BI tool reporting and user education.
• Leverage business operations templates (e.g., quartile analysis, cohort reporting) to enhance performance management processes.
• Manage reporting for clinical recruiting initiatives spanning multiple departments and data sources.
• Facilitate cross-functional collaboration to maintain consistency in reporting between departments.
• Support light project management and process improvement initiatives.
• Drive the development of monthly business review materials.

 Qualifications

• 1-4 years experience in business operations, consulting, data analysis, finance, accounting, or a similar field
• Strong mastery of Excel/Sheets and PowerPoint/Slides
• Experience analyzing large data sets and aggregating data across multiple sources
• Strong interpersonal and communication skills, with the ability to communicate effectively across functions and levels of management
• Experience presenting data-driven insights to audiences with varying levels of seniority
• Exceptional attention to detail
• Bachelor’s degree

Preferred Qualifications

• Healthcare experience (Tech, Services, Insurance, Consulting) 

• Experience in analytical and reporting tools (SQL, Tableau, Looker, or PowerBI)

Benefits 

• An amazing team culture
• Professional development & advancement opportunities
• 401K with 3% employer match
• Healthcare, Dental, Vision, and life insurance benefits
• Paid time off and paid holidays
• Professional EAP program for team members & household
• Additional coverage options available such as Short Term Disability, Long Term Disability, Group Accident Insurance

Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on the ability and willingness to adapt, raise the bar, act with integrity, achieve our goals, and work well together. If you think you fit the bill and belong on our team, apply today! 

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

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