Why USAA?
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
Uses quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA’s strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.
The Opportunity
The candidate selected for this position is going to work with the P&C Omni-Channel Experience Data Team within P&C’s Member Interaction and Cross-Cosa Data Organization. They will work mainly with Adobe Analytics with opportunities to learn/create other Experience data assets. The candidate will build Experience Frameworks, define Reporting Objectives, gather Business Requirements, assess or validate current and new designs, and create Adobe Workspaces for Business consumption. Your Business Partners will consist of the Sales and Service Experience Organization as well as Experience partners in Claims.
This position can be based in one of our following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, or work remotely in the continental U.S. with occasional business travel.
What you’ll do:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Collaborates with stakeholders to identify key business assumptions and hypotheses around line of business strategy. Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further.
Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results. Translates findings into insights for strategy management and execution.
Prepares materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders. May participate in key stakeholder meetings.
What you have:
Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years of experience in data/analytics, strategy consulting, or functional business experience within the respective industry of responsibility (i.e., P&C, Bank, Finance, etc.); OR Advanced Degree in Business, Science, Finance, Economics or related discipline with 2 years’ experience in data/analytics, strategy consulting, or functional business experience within the respective industry of responsibility (i.e., P&C, Bank, Finance, etc.)
Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.
Demonstrated experience using data analytics to formulate data-driven insights.
Experience performing data analysis using various data analytics tools (i.e., Microsoft Excel, Tableau, R, Python).
What sets you apart:
Strong analytical skills with recent hands-on Adobe Analytics experience.
Understand how to create requirements that will be translated into data that will be used for consumable, actionable insights.
Motivated critical thinker that is a results-oriented self-starter, who is curious and inquisitive.
Strong communication and presentation skills.
Critical thinking and willingness to challenge the status quo.
Collaborating with Data Solutions teams to determine the best solution and data source for end consumption of specific data points (whether from Adobe or other data sources).
Creating and documenting requirements to support Solution Design Reference and Adobe tag implementation.
Learn to navigate how P&C has built rules and procedures for tagging to support Enterprise strategy.
Experience creating and managing a Business Requirements Document.
Strong project management skills.
Snowflake knowledge.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $78,670 - $141,570.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.