TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

TrueAccord’s Analytics team is responsible for driving our business forward with data. The Data Analyst will join a rapidly-growing team of highly motivated people who take the TrueAccord mission seriously and are determined to succeed. As with every position on the Analytics team, the ultimate objective of this role is the development and delivery of analyses to cultivate TrueAccord’s strategies and optimize performance.

As an analyst on our team, you will take ownership of multiple complex/sensitive projects, using data and behavioral analytics to intimately understand the debtor population and what levers will affect cohort performance. You will conduct deep explorations into our data to identify trends, produce insights & build predictive capabilities. You will gather key insights around our product, operations, and performance and will deliver these to stakeholders to enable informed decision making. This is an exciting role that can have a real impact on TrueAccord's success.

Summary of Responsibilities and Duties:

• Act as an Analytics product manager for TrueAccord’s internal and external business operations;  Work closely with stakeholders in Client Success, Product & Engineering, Sales, Finance, and the call center to ensure that all tactical and strategic objectives are supported by the timely and accurate delivery of reporting, performance measurement, forecasting, and inventory controls
• Translate stakeholder requests into the correct analytical framework, including accurate problem identification and hypothesis formation
• Write clean and concise queries to manage large tables and extract the relevant data efficiently
• Using applied and behavioral analytics, build the appropriate models to analyze performance trends, understand the root causes and/or drivers, and generate actionable insights
• Routinely present findings, insights, and recommendations to key stakeholders within TrueAccord and at our clients
• Help manage team business intelligence initiatives;  Includes everything from the coordination of data extraction/transformation/loading processes to the design and development of reporting and visualizations to support business operations
• Produce accountability for business outcomes through KPI creation and monitoring
• Ensure data integrity through the development and use of system controls

Requirements:

• A minimum of 3 years of experience using quantitative data analysis to solve problems and drive performance is required
• Fluency in SQL, along with strong proficiency in data visualization and storytelling, is necessary
• Ability to build complex models, perform deep analyses, and turn raw data into useful information and actionable insights
• A deep understanding of statistical analysis, modeling, experiment design, and common pitfalls of data analysis
• Demonstrated pattern of being analytically curious, drilling into root causes and business impacts to answer not only “Why” but also “So What”
• Ability to present complex information and deliver insights to non-technical business partners clearly and concisely
• Strong interpersonal skills and ability to work effectively, both in a team environment and across functions
• Attention to detail and accuracy, while maintaining a solid awareness of the big picture, are extremely important
• Must be able to work effectively with little direct supervision and in the face of ambiguity, shifting priorities, and multiple deadlines

Very Nice To Have:

• At least 5 years of relevant analytical experience
• BS/MS degree in an analytical discipline: finance, statistics, applied mathematics, computer science, etc.
• Experience in Financial Services industry--with major bonus points coming from relevant experience in the debt collections space
• Prior experience providing data analysis solutions in a call center environment
• Competency with data visualization or business intelligence tools such as Looker, Tableau, or Power BI
• Familiarity with a statistical language, such as R or Python
• Experience with scenario planning (i.e., “What if” analyses), including the successful use of assumptions in place of key data points
• Ability to use data-driven insights to influence process improvements and controls
• Experience with initiatives to tackle technical debt

TrueAccord is a distributed company with a major presence in the San Francisco Bay area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.

We offer:

*** Generous paid time off

*** Paid training

*** We promote work/life harmony

*** Paid holidays

*** Health, dental and vision benefits

*** 401K with matching

Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.