Data Analyst - Member Experience

Data Analyst - Member Experience

This job is no longer open

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) 

The Data Analyst will be responsible for supporting Access improvement initiatives activities utilizing Member Experience data and performance metrics throughout the enterprise. This individual will extract data from various sources to develop and maintain Tableau dashboards and analytic reports to support future business decisions. This role will manage projects of medium to high complexity.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Execute the CAHPS Access analytic projects from a data perspective, including sourcing and cleaning data, extract/transform/load
  • Develop ad-hoc Access analysis, reporting, and other analytical solutions to support and optimize future business decisions
  • Create and maintain CAHPS Access dashboards, including long-term maintenance of data feeds from payers and CDO teams
  • Review, process, and analyze large amounts of information related to Access and the impact on Member Experience
  • Monitor on a regular basis all core program metrics and work with data owners to remediate issues as needed
  • Coordinate a variety of projects/requests simultaneously and ensure timely completion in accordance with business initiatives
  • Develop innovative approaches to achieve data analytics deliverables 
  • Design, prepare, modify, and develop selected recurring and ad-hoc reports within given projects
  • Be the voice of the patient and serve as CAHPS Access subject matter expert in cross-functional programs and efforts
  • Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree (4+ years of direct experience in data analysis considered in lieu of degree requirement)
  • 5+ years of experience utilizing and analyzing data to develop resource plans/modeling and tracking
  • 3+ years of health industry experience and/or in a large complex matrixed organization 
  • Demonstrated proficiency in database and data analysis tools like SQL, Tableau, PowerBI, SAS, and/or Alteryx to identify, obtain, and analyze targeted program data
  • Intermediate level Excel skills – pivot tables, formulas including VLOOKUP, spreadsheet creation and updating
  • Intermediate level Word and PowerPoint skills – Project scope documents, project presentations, etc.
  • Basic level SharePoint and MS Teams skills – posting documents, updating shared documents, etc.
  • Proven excellent verbal and written communication skills
  • Proven solid analytical skills with demonstrated hands-on experience with large datasets
  • Proven ability to quickly aggregate and analyze information and draw statistically valid conclusions   

Preferred Qualifications:

  • Experience building Tableau or PowerBI dashboards
  • Experience writing and debugging SQL queries  
  • Intermediate level Visio skills – creating workflow diagrams

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)  

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.    

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment 

This job is no longer open
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