About Trove Recommerce

Recognized in 2020 by FastCo as one of the world's most innovative companies, Trove powers resale for the world's most inspired brands and retailers.  We provide brands with the technology and logistics to own the secondary market for their products.  With our white-label capabilities, our partners reap the rewards of managing their own resale market by accelerating long-term revenue, increasing customer loyalty, gaining new customers and boosting store and site traffic.  Resale is a revenue and customer engagement opportunity growing at 5 times the rate of e-commerce and 21 times the rate of traditional retail.  We power in-store and online retail for leaders such as Patagonia, REI, Eileen Fisher, Arc’teryx, Lululemon, and Levi’s.

About the Data Analytics Manager role

In this role, you will lead two critical analytics functions

• Partner & Finance Analytics - drives strategic use of Trove's data to acquire new brands and ensure our current brand partners are massively successful on the Trove platform and that Trove is essential, irreplaceable, and broadly recognized within our brand partner organizations
• Operations & Sustainability Analytics - Trove is building world class operations supporting the unique “one of one” environment of used items. This team works side by side with our Operations team to drive improvements at our warehouse in Brisbane, California, leveraging data and analytics to improve our performance measurement and identify the highest-leverage opportunities for the operations team

This position reports to the Director of Analytics and will have a close working relationship with the Partner, Finance, and Operations teams and their leadership.

Responsibilities 

• Empower Partner teams (Business Development, Onboarding, and Partnerships), Finance, and our partners to access and understand our data, leverage it to discover new opportunities, take actions to improve business performance, and make better decisions
• Lead and grow team of analysts (currently 4 analysts), with a focus on personal development and continuous improvement. Reinforce our team culture of collaboration, inclusivity, and mutual respect
• Develop and manage processes to make sure that we're using our resources in the most effective way, creating value for Trove and our partners
• Own and lead the execution of the vision for what Trove's partner-facing data product should be (reporting platform + raw data transfer)
• While your first priority will be managing the team, you are able and willing to roll up your sleeves and solve specific problems when needed
• Maintain and evolve our reporting systems (SQL-based ETL through final analysis) and develop creative solutions to business problems and workflows

Qualifications

• You have experience leading inclusive teams and empowering people to do the best work of their careers. Your first focus is providing continuous feedback, recognizing the individual strengths and contributions of your team members, and helping them grow
• It brings you joy to translate complex data into actionable insights and compelling data-driven stories
• You have a demonstrated ability to a manage a busy backlog, prioritizing for impact, while maintaining great relationships with stakeholders
• You're skilled at project planning and identifying a path forward through complexity. You effectively manage expectations on delivery scope and timeline
• You thrive in a highly collaborative and cross-functional team environment, and have a proven ability to cultivate relationships within and across departments
• You have strong written and verbal communication skills, and are comfortable communicating clearly in a remote environment across all levels of the org and with external partners
• You have expert-level SQL skills, are strong at building dashboards using modern BI tools, familiarity with git-based workflows, and are comfortable with the technical work performed by a modern analytics team

Nice to Have

• Retail and/or Ecommerce experience
• Familiarity with our data stack or similar modern data tools: Redshift, dbt, Looker, python notebooks

Trove is proud to be an equal opportunity company but we don’t want to stop there. We strive to be an anti-racist company and we believe that diversity and gender balance will help us reach our full potential.  At Trove we are building a company where we are not only proud of our mission, but how we are pursuing it.  We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status and we will consider qualified applicants with arrest and conviction records for employment.