Data Scientist

Who We Are

Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises, helping the world’s most valuable companies make their customers happier.  Sprinklr is 2,000 employees strong, valued at $2.7 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide immediate, personalized and consistent experiences at every turn. 

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

What You'll Do

We are looking for a Data Scientist to analyze large amounts of raw information to find patterns that will help improve our company. We will rely on you to build data products to extract valuable business insights.

In this role, you should be highly analytical with a passion for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine-learning and research.

Your goal will be to help our company analyze trends to make better decisions.

What You Will be Responsible for 

• Collaborating with Sales, Customer Delight and Operations leaders to enable deployments of predictive models
• Identifying valuable data sources and automating collection processes
• Preprocessing of structured and unstructured data
• Analyzing large amounts of information to discover trends and patterns
• Building predictive models and machine-learning algorithms
• Presenting analysis through creative use of data visualization tools and techniques
• Combining models through ensemble modeling
• Proposing solutions and strategies to business challenges
• Working with data governance team and analyze data problems and guarantee data quality and integrity
• Working with Program/Project managers in deciding timelines for projects and make sure they are delivered in a timely manner

Who You Are

• Demonstrate strong critical thinking and problem-solving skills - proven ability to mine data for relevant and actionable insights
• Skilled in cross functional project execution, and continually driven to improve performance
• Have impeccable organizational skills, project management skills and attention to detail
• Show excellent communication and presentation skills with ability to communicate/translate complex concepts to non-technical audience
• Proven ability to work in a dynamic work environment with shifting priorities
• Look for innovation in all that you do, but also operate in the detail of a given process
• Comfortable with ambiguity, and creating analysis for business scenarios that aren’t clearly defined upfront and require iterative problem solving approaches with client groups.

What Makes You Qualified

• Proven experience as a Data Scientist or Data Analyst
• Experience in data mining
• Understanding of machine-learning and operations research
• Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset
• Experience using business intelligence tools (e.g. Tableau, Domo, Wave Analytics, PowerBI) and data frameworks (e.g. Hadoop)
• Analytical mind and business acumen
• Strong quantitative skills (e.g. statistics, algebra)
• Problem-solving aptitude
• Excellent communication and presentation skills
• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.

The Sprinklr Way

EEO - Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!

We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to  understand. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better  company-wide innovation, improved financial results and better decision making.  

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.