Role: Sr. Sales Operations Analyst

Location: New York City or East Coast

As a part of the Worldwide Operations team, this individual will drive the effectiveness and efficiency of our Sales organization by collaborating with leaders within the Sales and Operations teams. We have a strong culture of data-driven decision making at Sprinklr and this individual, in collaboration with the rest of the Worldwide Operations team will function as a center of expertise for the Sales organization.

In order to be successful, this individual will have demonstrable experience in analyses, reporting and processes across a broad range of Sales Operations and Sales topics such as pipeline, productivity, predictive analytics, account loading, conversion reporting, compensation, reporting and dashboards, and forecasting. They will also have experience working closely with a number of internal stakeholders, including, Sales Operations, Sales, Marketing, and the Senior Leadership team.

Position Responsibilities: 

• Report to leaders and regional teams on results, forecasts, and trends with insights and analysis through dashboards, presentations, and reporting
• Develop KPI reporting and key business insights
• Ability to pull data points and analyses together to influence leaders and provide strategic recommendations
• Ready to dig in to complex problems and become an expert in Sales operations at every level
• Develop recommendations for new business processes and initiatives to support improvements in Sales operations
• Partner with the sales team to analyze current and past trends in key performance indicators including sales team performance, pipeline conversion, cost of customer acquisition and lifetime value of customers
• Develop financial models and analyses for business partners to support optimal sales and marketing decision making
• Communicate initiatives and goals with Senior Management Team
• Support compensation design to determine the metrics and targets that the teams within Sales are measured on
• Partner with cross-functional teams on business initiatives that impact systems, reporting, policies, and process improvements
• Translate business initiatives into actionable objectives for Sales operations by developing, coordinating, and implementing a plan then measuring the overall impact and success

Requirements:

• BA/BS or equivalent experience
• 3+ years of related experience
• Experience across one or all of the following operations functional areas: Sales, Marketing, Inside Sales
• Background in SaaS or a recurring customer subscription model company
• Experience using CRM Software, BI Tools and Google Applications
• A strong sense of urgency and ability to work in a fast paced environment with sound business judgment and a focus on problem solving
• Exceptional communication skills including ability to communicate new concepts when interfacing with Inside Sales teams and Business Leaders
• Effectively manages many priorities across the organization and adjust as priorities change
• Experience with data management and an understanding of data transformation and visualization techniques to drive insights and data-driven decision making
• Experience with tools such as Domo, Tableau, SQL, Excel

Skills:

• Ability to bring together multiple sources of data and generate insights and business recommendations 
• Ability to thrive in a fast-paced, rapidly-changing environment and work under tight deadlines to prioritize multiple deliverables and responsibilities
• Interprets business issues and recommends best practices and innovative solutions
• Detail-oriented and able to maintain a high level of ownership and accuracy
• Communication skills and an ability to partner effectively across the organization from the individual contributor to senior leadership level
• Experience leading the ideation, planning, and implementation of business processes to enable more effective operations
• High standards of accuracy and precision
• Ability to think creatively and problem solve; highly-driven and self-motivated

Additional Information:

Why You'll Love Sprinklr: We offer a flexible work environment, unlimited vacation, and generous pay and benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity. #Sprinklrlife 

We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences excellent at every touchpoint. This is how we all make the world more social together.

We invest in our people: Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together.

We believe in our product: Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.