Who We Are

Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises, helping the world’s most valuable companies make their customers happier.  Sprinklr is 2,000 employees strong, valued at $2.7 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide immediate, personalized and consistent experiences at every turn. 

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale. Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

What You'll Do

Lead a team focused on delivering business insights using advanced analytical expertise/ techniques/tools that materially improve critical decisions by senior management and drive the enterprise data governance mission/strategy forward. This position provides effective leadership and hands-on, practical executional guidance to a specialized analytical team of both direct and indirect reports.

Reporting to the VP of Strategy and Operations, this role will lead business impacting, cross-functional projects in data governance and predictive analytics, provide business requirements for process automation and coordinate the change management and adoption of all business capabilities related to data governance and advanced analysis.

What You Will be Responsible for 

• Provide input and significantly influence the development and refinement of company strategies (based on advanced data analysis and tools).
• Develop strong client relationships with cross-functional business partners.
• Lead the development and deployment of customer segmentations and other KPI models to predict the impact of potential actions or programs being considered.
• Lead innovation in analytical methodologies and tools, staying abreast of industry developments related to analytics and proactively exploring opportunities to advance organizational capabilities.
• Identify additional data requirements and partner with the database administrators to collect and organize new data elements.
• Maintain proficiency with major business systems and the data on which it relies.
• Become the subject matter expert on methodologies and data sources.
• Analyze data, employing statistical concepts, and present recommendations based on that data.
• Partner closely with other team members to ensure appropriate integration of data.
• Oversee enterprise data governance program development.  Architect the solution and framework.  
• Administer the data governance program, including facilitating the data governance council meetings.  
• Develop and deliver data governance programs educational, awareness, and mentoring materials.  
• Establish, maintain, and recommend changes to data governance policies, standards, guidelines, and procedures.  
• Support data quality issue analysis and remediation for “strategic” data.  
• Conduct audits to ensure that policies, procedures and metrics are in place for maintaining/improving the program.

Who You Are 

• Skilled in cross functional project execution, and continually driven to improve performance
• Demonstrate strong critical thinking and problem-solving skills - proven ability to mine data for relevant and actionable insights
• Have impeccable organizational skills, project management skills and attention to detail
• Show excellent communication and presentation skills with ability to communicate/translate complex concepts to non-technical audience
• Proven ability to work in a dynamic work environment with shifting priorities
• Look for innovation in all that you do, but also operate in the detail of a given process
• Comfortable with ambiguity, and creating a function that has not been clearly defined and owned before  
• Be a Cross-functional project leader who calmly manages through change 

What Makes You Qualified

• Previous experience in business strategy, operations, and analysis, 7+ years 
• Cross-functional leadership experience (direct and/or indirect reports)
• Excellent organizational and time management skills
• Outstanding communication and presentation skills
• Critical thinker
• Creative problem solver
• Great analytical skills
• Data-driven approach