The Engagement Manager assures customer success by strengthening customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.

The Engagement Manager ensures our customers are making the most value of our products and services by positioning and preparing the delivery and follow-up of our professional services and training engagements. You will be in a strategic position , partnering with Sales, Customer Success, Support and Product Teams on campaigns, programs, and content.

The impact you will have:

• You will lead by example by putting Databricks and our customers first to achieve the sales and delivery mission
• You will collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions
• Identify opportunities for new services by understanding and addressing potential new use-cases and the business - value in the upsell, or extension of services
• You will Consult with clients to understand the engagement scope, requirements, time, cost and benefits
• Perform as an Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
• Driving resolution of delivery challenges, address resource contentions, scoping issues and manage expectations

What we look for:

• Data and AI domain experience working with customers to realise business - value through to production implementations
• 7+ years of experience in senior customer-facing roles that require a mix of validating, understanding and execution
• 5+ years of experience identifying customer needs and implementing solutions
• Service delivery and program management skills with the ability to synthesize customer success
• Experience, the ability to enforce good project governance and drive delivery excellence
• outcomes into well-structured program plans
• Experience in estimating effort and scope for services

Benefits

• Benefits allowance
• Employee's Provident Fund
• Equity awards
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Business travel insurance