While candidates in the listed locations are encouraged for this role, we are open to remote candidates in other locations.

As the Head of Databricks Community, you will be responsible for the development of Databricks Community as a resource for users, partners and employees as well as for the success of your Databricks Community Team. You will build on top of and execute on a vision of a vibrant data and AI community where members get answers to their questions, learn from fellow users and discover and share the impact of Databricks.

Reporting into Customer Success, the Head of Databricks Community will drive the strategy and roadmap for the Community and collaborate closely with all parts of Customer Success, Product, Engineering, Marketing, Sales, IT, Legal, Security and Compliance to bring it to life.

The impact you will have:

• Increase monthly active users, net retention of users and NPS of the Databricks Community by maturing our user experience and delivering genuine value
• Activate the Community to improve new user adoption and product usage, and contribute to cross-functional efforts with the same goals
• Mentor, enable and empower your global team of Databricks Community Technical Moderator, Content Curator and Engagement Manager to achieve individual, team and organizational goals
• Scale SME time and reach, inspire and enable users and boost brand awareness by designing and executing on engaging Community events and experiences
• Create a scalable content strategy with a clear process and quality assurances for internal and external SMEs and contributors
• Facilitate an inviting, helpful and honest Community culture that represents the best of Databricks
• Build authentic relationships with advocates by interacting with, supporting and celebrating Community users on a daily basis
• Own and administer the Community experience, including partnering with our Technical Community Moderator on user account management, moderation and user question-follow through
• Build, track and communicate Community KPIs to influence decisions and priorities

What we look for:

• 5+ years of experience building and scaling online community programs
• Experience growing and scaling a top-notch global team with internal resources and external contractors to achieve team and org goals
• Experience in leading and influencing cross-functional projects and teams
• Ability to create structure and processes that bring vision and plans to life with ability to drive adoption for those structure and processes
• Strong attention to detail and ability to use data to make decisions
• Excellent written and verbal communication skills
• Experience administering Salesforce community platform is preferred
• Experience with Spark, streaming as well as programming languages, such as Scala, Python, SQL, is preferred
• Experience with AWS, Azure and/or GCP is preferred

Benefits

• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Equity awards
• Flexible time off
• Paid parental leave
• Family Planning
• Gym reimbursement
• Annual personal development fund
• Work headphones reimbursement
• Employee Assistance Program (EAP)
• Business travel accident insurance

COVID-19 Vaccination Requirement

As a federal government contractor, Databricks requires new U.S. employees to be fully vaccinated against COVID-19. Proof of vaccination will be required as a condition of employment. Databricks will make reasonable accommodations based on medical conditions or religious grounds for qualified candidates in accordance with applicable law.