Manager, Analytics

The Customer Success Strategy and Operations (CSSO) team at HubSpot is responsible for defining and driving our customers’ success from concept through execution. To help fuel HubSpot growth, we are looking for a Manager, Analytics to lead our Central Analytics Team in driving forward a unified methodology and single source of truth for what data matters in optimizing our Reps engagements.

Our focus is to understand what opportunities exist for our human-led cadence to reduce friction in our customers’ ability to learn, grow, and realize value with HubSpot.  As a Manager, Analytics, you will lead the team in short-loop research cycles, which will be pivotal in identifying and driving tech-led strategies to guide the long term growth of our rapidly growing customer base.

We are looking for a strategic, results-oriented Manager who believes in continuously improving our analytical rigor, and is eager to drive change management in the context of a rapidly evolving SaaS business. The right candidate has the grit, agility, and analytical mindset to drive big change.

In this role, you will:

• Own the Central Analytics team’s quarterly roadmap process, being accountable for the delivery of a high volume of actionable insights and research that our cross-functional stakeholders can leverage to obtain results.
• Own hiring, growth and development of a high performing team.
• Inform, guide, and coach analytical and experimentation measurement best practices.
• Play a key role in annual planning, setting the narrative for what our business needs to achieve its goals in the year to come.
• Leverage your analytical and technical aptitude to effectively understand problems and opportunities, and drive solutions. 
• Set a plan and operating cadence to not only ensure your team stays on track to quarterly and annual targets, but also creates a communication stream and feedback loop for our stakeholders to partner in the work we’re driving.
• Dive into opportunity areas, assessing where we can experiment and analyze outcomes to ensure we’re investing in the right solutions.
• Drive decision-making and communicate progress across all levels of the organization, including HubSpot’s executive leadership team.

To be successful in the job you need to:

• Have a Bachelor’s degree; MBA a plus
• Have 5+ years of professional experience, ideally in the software (SaaS) industry
• Be an innovator and agile, empathetic leader supporting teams to do their best work.
• Establish partnerships and exert informal influence, across all levels
• Be comfortable in quantitative analysis and informing decisions with data
• Define and drive complex programs through completion
• Highly flexible in adapting to the needs of the team and organization
• Be a superb communicator and are able to translate data: cross-functionally, laterally and vertically
• Have hands-on experience across Data and Reporting, Business Intelligence, or other analytical backgrounds. SQL proficiency required. 
• Are experienced using applied statistics and applying advanced analytical techniques (Python, R and other languages) to drive more efficient business processes
• Thrive in a fast-paced working environment, can pivot and work autonomously
• Have experience owning all stages of program and change management, from ideation and hypothesis testing through gaining executive buy-in and field execution.
• Be proficient in experimental design and practical application of such techniques.
• Actively assist in the development of others, driving best practices, standards and methodology

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

In September 2021, the US government issued new federal vaccine guidance that certain government contractors must adhere to. HubSpot is a covered federal contractor and so, based on this guidance, our US-based employees are required to be vaccinated, and show proof of vaccination, by January 18, 2022. What does this mean for you as a candidate? It means that if you were to join HubSpot, you would need to be fully vaccinated by January 18, 2022 or by your hire date (whichever is later) to be eligible to start in the role. As a condition of employment, you would need to submit official COVID-19 vaccine documentation. HubSpot will consider and review reasonable accommodation requests based on medical or religious grounds for qualified candidates.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

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