Manager Senior, Business Intelligence Analytics

Manager Senior, Business Intelligence Analytics

This job is no longer open

Purpose of Job

We are seeking a talented Manager Senior, Business Intelligence Analytics for our Plano, TX or in a 100% Remote Work Environment.

Leads teams on using data from internal and external sources to provide insight to analyst and decision-makers. Leads a team responsible for collaborating with partners and other data and analytical leaders to define data and analytic needs for business functional areas. Prototypes solutions for displaying information based on business needs. Provides consultation to users and lead multi-functional teams to address business issues.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (31 seconds)

Primary Responsibilities:

  • Identifies and leads existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.
  • Follows written risk and compliance policies and procedures for business activities.
  • Collaborates with other data analyst and IT leaders across the Enterprise to implement an information strategy.
  • Understands and supports the execution of the business intelligence strategic plan and partners with the business on resolving compliant support solutions.
  • Consults and advises business partners on decision support solutions.
  • Ensures teams maintain understanding of business processes and high end-user satisfaction through substantial partnerships.
  • Encourages innovation, provides direction on work prioritization, leads capacity, assists with problem resolution.
  • Responsible for direct report performance management, talent development, and career progression planning.
  • Accountable for teamwork product volume, quality, and business value delivery.
  • Serves as a liaison between the business and IT teams to build USAA core information delivery capabilities.
  • Maintains industry expertise; advises and applies standard methodologies in business intelligence solutions and platforms, usability testing, experience design and storytelling.
  • Partners with CosA and Enterprise teams to ensure consistency to information governance and management standards.

Minimum Requirements:

  • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline OR 4 additional years’ work experience in statistics, mathematics or quantitative analytics or related experience can be substituted in lieu of a degree in addition to the minimum years of work experience required.
  • 6 years of experience in data and analytics, technical or business-relevant function; or if Advanced degree in a STEM discipline, 4 or more years’ experience in data and analytics, technical, or business-relevant function.
  • 2 years of direct team lead, supervisory or management experience. 
  • Experience in authoring and gathering requirements for moderately complex business intelligence solutions. 
  • Demonstrated facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams.
  • Demonstrated experience applying business intelligence practices, methods, and problem-solving strategies.
  • Experience leading and coaching others in understanding and translating needs into requirements.
  • Knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.
  • Advanced experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).
  • Demonstrated the ability to embed intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. 

Preferred Experience:

  • Previous or current experience with channel data (Digital, Contact Center, IVR, Chat, etc.).
  • Experience with Reporting Tools, preferably Tableau.
  • Working knowledge of databases including writing SQL queries required.
  • Excellent analytical skills required including advanced statistical and data mining techniques.
  • Ability to evaluate quantitative data sets and determine “big picture” implications required.
  • Ability to handle multiple projects required.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is:$97,200.00 - $175,000*( this does not include geographic differential it may be applied based on your work location).

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.  These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.  Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.


This job is no longer open
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