Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from the eNetherlands, UK, France, and Germany your interest, apply today and chat with our friendly Recruitment team further.

Are you an analytics champion with a deep toolset who thrives on helping business partners strategize, implement and measure data-driven initiatives? Do you relish the opportunity to dive headfirst into vast, high-impact projects and make foundational contributions across analytics, strategy, and operations? If so, this role is for you!

As a Principal Data Scientist on our Customer Support Services team, you will partner closely with key business leads, focusing on some of the most exciting challenges Atlassian faces.

What you'll get to do:

• Work with a cross-functional team to drive improvement and efficiency in a rapidly scaling and dynamic customer support environment, bringing analytic capabilities and insights to bear
• Develop strong collaborative partnerships with business and operations leaders
• Use compelling data, deep business acumen, and exceptional communication to drive business strategy and execution
• Address business challenges, performance bottlenecks, and growth opportunities with analytic solutions
• Propose rapid experiments or A/B tests to assess the effect of new strategies or initiatives, and iterate quickly

Some skills and tools you'll use are:

• Analytics: Statistics, data distributions, summary/aggregation methods, operational metric development, ongoing OKR measurement
• Tools: SQL, Tableau, R / Python, Excel, etc.
• Collaboration: Confluence, Jira

More about you:

• You've been working with data for 7+ years and have a BS degree in Statistics, Mathematics, Economics, Computer Science, or other quantitative fields.


• You have experience in building business impacting analytic solutions and experience using data to influence operational teams.


• You have strong communication skills (non-technical) and core tech skills.


• To keep pace with our rapid growth you enjoy and are capable of learning new things quickly. You can take an ambiguous assignment and move rapidly to deliver iterative value. You use multiple tools and methods to find trends and correlations by mining data, and couple that with intuition and light-weight tests to prioritize how to drive forward on complicated problems.


• You are someone who actively likes to mentor / grow less experienced analysts.


• You have strong business acumen, love driving strategy, making big changes, and influencing others. You have a history of driving measurable impact in close collaboration with operational colleagues.


• You combine curiosity with critical thinking and good judgment, and like asking "why" to unravel a seemingly complex problem and get to the root cause.


• You know how to gather, document, and interpret business requirements; always knowing how to ask the ‘why’ underpinning all requests.


• You’re a senior ‘pillar of the team’, confident in your business acuity, analytics expertise, and communication/coordination skills to push through ambiguity and up-skill those around you.


• When you encounter a problem you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead.