THE CHALLENGE
At Eventbrite, we’re building the trusted marketplace for live experiences. Our creators expect to be able to post an event in minutes, and our consumers expect to buy a ticket immediately. Risk teams ensure that each and every step goes smoothly: creators know they will be paid on time and consumers trust the experience will be high quality. And we’re always getting better by launching innovative features that delight customers but may introduce new risks to our business. At our scale, automation through machine learning is a necessity and our data scientists make it happen.
THE ROLE
You will use machine learning to solve problems across a wide variety of features across the Eventbrite platform from transaction monitoring to account security to abusive language detection. You will leverage your familiarity with classic approaches like linear and tree-based models or learn new ones like LLMs to develop practical, durable solutions to trust issues. You will implement those solutions for use in both real time and offline applications with the help of a dedicated risk platform engineering team. You will design monitoring and feedback loops that operationalize our solutions and confirm that they remain reliable as the platform develops and our adversaries change tactics. As a senior member of the team, you will identify opportunities to improve our technical capabilities and operational excellence but benefit from insights of your peers and more senior team members.
THE TEAM
The Data Science team partners directly with product development teams to deliver machine learning solutions directly into critical product experiences through offline and real time solutions. Our team members work hand in hand with product development teams such as Personalization, Search and Discovery, and Fraud & Risk Prevention to solve customer problems like finding their next great live experience. The six members of the data science team, including the two currently focused on risk mitigation, as well their embedded development teams are all US-based and fully remote with partnership opportunities developing with teams in Spain and India.
THE SKILLSET
- Fluency with machine learning techniques and concepts including ownership of production models
- Proven ability to create maintainable, iterative solutions using statistical methods
- Excellent communicator and collaborator willing to move quickly between problem areas
- Strong experience with data processing in Python (3+ years)
- Comfort with SQL and an ability using it to make sense out of messy data (3+ years)
BONUS POINTS
- Practical in content moderation, fraud and spam detection or related topics
- Experience working closely with engineering teams on implementation and monitoring
- Active Eventbrite user with a passion for live events
WHAT WE OFFER
We are committed to providing competitive, valuable and meaningful benefits for our Britelings.
We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.
Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.
We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).
ABOUT EVENTBRITE
Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.
IS THIS ROLE NOT AN EXACT FIT?
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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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