THE CHALLENGE
At Eventbrite, we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. We believe that innovative technology and a customer-centric mindset are key elements to building a successful business and creating world-class customer experiences. In a fast-paced sales environment, it’s critical for our sales leadership team to have visibility and insights regarding leading and lagging performance indicators to drive decision-making. Concurrently, as Eventbrite’s customer base grows and evolves, we need to thoughtfully leverage data to ensure our customer experience grows
and evolves with them.
THE TEAM
Partnering daily with Sales, Customer Success, and Integrity Policy & Operations leadership, this role sits in the Business Operations team. We are responsible for supporting the Customer teams by driving global consistency and excellence via analytical insights and operational rigor.
THE ROLE
The Data Analyst will utilize SQL to identify actionable insights – both at the strategic and tactical levels - that drive business decisions, regularly presenting to business leaders and executive management. Their work will help optimize decisions by building deliverables that facilitate timely and responsive action, measuring the impact of program changes, and conducting analyses to proactively uncover opportunities for improvement in quality or scale. Also, this analyst will work with stakeholders and internal Business Operations to look for opportunities to automate analysis and reporting. To succeed in this role, they must be disciplined, proactive, and curious. The ideal candidate is a business analyst who loves challenges and succeeds at juggling multiple assignments in a fast-paced environment.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
YOU WILL
- Translate both strategic and tactical questions into analytics requirements, collect and analyze data using SQL, and organize the findings in a cohesive narrative to drive action
- Deliver recurring analysis, and insights across the Customer Organization
- Develop scalable reporting and dashboards to monitor leading and lagging indicators
- Identify opportunities to improve process, efficiency, profitability, and productivity
- Assist in setting targets for new initiatives and proactive campaigns, tracking ongoing progress
THE SKILLSET
- Minimum 2 years experience with SQL, Excel, and Tableau (or equivalent software)
- Familiarity with sales, integrity operations, customer success metrics
- Proven analytical and quantitative skills with an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $59,400 to $95,040. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.
WHAT WE OFFER
We are committed to providing competitive, valuable and meaningful benefits for our Britelings.
We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.
Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.
We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).
ABOUT EVENTBRITE
Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.
IS THIS ROLE NOT AN EXACT FIT?
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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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