Senior Manager, Data Science, Strategic Analytics - CSS

Senior Manager, Data Science, Strategic Analytics - CSS

Working at Atlassian

Atlassians have flexibility in where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About the Role

Atlassian seeks a Senior Manager to lead a new function comprised of high-performing Data Scientists/Analysts that supports CSS-wide executive and operational stakeholders. The team works with our customer support data, leveraging advanced statistical analyses in service of providing world-class customer experiences with Atlassian’s customer-facing support products while enabling scalable and durable support tools and processes. The Senior Manager and the team are responsible for providing innovative, forward looking analytics solutions and data-driven process changes that help increase the efficiency of Support Engineers in the customer support organization.

The ideal candidate will be a seasoned people manager with a background in applied statistics, economics or a related quantitative field. We are looking for someone with solid commercial awareness, who is comfortable with ambiguity and complexity, and has experience working with senior leaders and cross functional teams. You are a self-starter, lead with curiosity, are a strategic problem solver, a cogent data storyteller, and a humble leader. With demonstrated success in using data science to drive understanding, progression, and decision making for large organizations.


At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $201,300 - $268,400

Zone B: $181,200 - $241,600

Zone C: $167,100 - $222,800

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

In this role, you will:

  • Lead a team of 5+ data scientists/analysts focused on deriving insights from customer friction to influence Atlassian products, engineering, tools, and process enhancements

  • Be a people manager with experience in data science, analytics, applied statistics, or a related quantitative field

  • Partner with senior leaders to identify business opportunities and partner on solutions

  • Partner with multiple teams to lead transformative projects and make an impact

  • Build shared vision, empower the team, and deliver high-quality outcomes

  • Create intuitive analytics insights, build data science solutions, and measure the impact

  • Design and manage roadmaps, recurring rituals, operational plans and partner engagement models

  • Advocate for the team's work and elevate the quality of our business-facing data storytelling

  • 12+ years of experience in data analytics and data science field

  • 5+ years of experience as a people manager

  • Success at managing global and remote teams

  • Success at building a culture of data storytellers who rely on data-informed decision-making, fast learning, and new ideas

  • Strong technical background in statistics, measurement, experimentation, modeling, SQL, R/Python, data instrumentation

  • Experience applying advanced analytics knowledge to the real world

  • Roadmap planning, sprint planning, and project management skills

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