Job Summary

Develops and analyzes reports by request or self-initiated in order to identify trends. Engages clients in reporting writing, data validation, and analytical efforts via support requests. Analyzes complex data to support decision making needed by stakeholders related to pharmacy programs. Responsible for developing, implementing, on-going monitoring of strategies and tools to ensure 3rd party pharmacy programs are in compliance with contractual terms and conditions pertaining to designated product or service offerings.

Job Responsibilities

• Researches, identifies, and improves applications, tools, and systems to fulfill reporting and analysis needs.
• Assists with new system rollouts and training to promote operational efficiency and productivity.
• Creates and maintains reports and portals to post, track, and report on initiatives, policies and procedures, departmental forms, and contracted policies and information within contracts.
• Implements complex processes of new third party plans and updates to ongoing third party plans; reviews and approves administrative paperwork prior to routing implementation information to the appropriate internal departments. Tracks and resolves post-implementation issues related to contracts and pricing.
• Reviews complex contracts and provides feedback to management regarding potential opportunities, immediate needs related to contracted terms and programs, resolves contract compliance issues and tracks financial impact. Responds to escalated issues.
• Develops complex financial models to support management decision-making related to new product development, product portfolio analysis, profitability of new opportunities, capital investments, revenue models, profit margin analysis, and impact of regulatory changes. Presents findings to managements and makes recommendations that are market competitive and fit with Walgreens' strategy.
• Performs complex ad hoc analysis and forecasts for internal management team and external customers.
• Responsible for the development and implementation of complex SOPs and acts as the subject matter expert on processes, procedures, and functionality
• Develops and maintains client relationships by providing services required to meet client needs while monitoring operational policies and procedures; reports gaps in client service and business issues of non-compliance to management.
• Assists field personnel and management in resolving member issues.