Job Description
Overview
Come join our passionate team as a summer intern!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure an engaged workforce, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!
Office Location: Fully Remote
Who We Are Looking For
We are looking for current graduate students who are passionate about understanding how consumers think, feel and act in the insurance and financial services space. The ideal candidate would be a researcher who has experience with quantitative research, qualitative research, or both. This includes the ability to create surveys, analyze quantitative data, and/or employ qualitative methods such as conducting one-on-one interviews and summarizing overall themes. Being able to communicate well and visualize your findings to create impact are also key.
Our Team
This position is to join the Customer Insights & Measurement (CIM) Team. The CIM team is a strong group of 30 researchers, statisticians, and analysts who focus on planning, executing, analyzing, and sharing research that provides actionable insights about the customer experience. Those insights are used by various business partners across the company so they can make data-driven decisions. Come join a research team that takes its work seriously but has fun along the way. If you want to conduct research that truly has impact – this is the place for you!
Responsibilities
As a Customer Experience Research Intern on the CIM Team, you will:
- Work with peer researchers to understand research needs and develop/execute research efforts to support those needs.
- Execute new primary quantitative or qualitative research to understand customer needs/expectations and improve the customer experience.
- Quantitative researchers: Perform statistical analyses on various data sets to explain customer behavior.
- Qualitative researchers: Utilize qualitative methods to understand “the why” behind customer behavior and help build compelling customer stories.
- Communicate complex analyses and insights in a simple and actionable way to business partners; develop creative and immersive ways to help business partners take data from insights to action.
- Collaborate within a fast-paced team, manage multiple projects simultaneously, think outside the box, and constantly focus on developing yourself and your skills.
Qualifications
- Currently enrolled in a MS or PhD degree in a research-related field like Psychology, Statistics, Data Science, Consumer Behavior, Marketing Research, Anthropology, Design Thinking, Economics, or Marketing.
- Experience scoping, designing, and conducting quantitative and qualitative research.
- Quantitative researchers: Experience manipulating and analyzing structured and unstructured data using tools such as R, SPSS, SAS, Python, or Qualtrics.
- Strong written and verbal communication skills.