LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

If you are proactive, interactive, flexible, and innovative, this is your chance to be an integral part of a dynamic, fast-paced company.  The Big Data  Back-End Engineering Manager will be part of the ‘Agent Exp. & Brand Excellence’ unit and work in providing real time and Big Data services and solutions to the entire R&D as well as our customers to develop on top of our open platform. 

In this role you will:

• Lead the backend (streaming, API back-end, integration, databases, queues etc) software design, architecture, and code reviews.
• Oversee the overall development life-cycle, from design/planning to implementation and support to maintain a high standard of software quality
• Technical leadership, providing expert-level knowledge while taking an active part in the team tasks.
• Responsible for the development processes of the team.
• Work closely with our product and design teams
• Responsible for code standards, quality, and the introduction of new tools that help achieve the highest levels of excellence. 
• Recruiting and training new team members
• Committed and accountable for team tasks.
• Lead technical vision of the R&D and participate in product vision discussions
• Design and develop data API solutions for consumers
• Design and develop Hadoop jobs to support offline data pipeline
• Design and develop services for online data flows
• Drive infrastructure initiatives and implement robust and scalable solutions.
• Work with developers, architects, product managers and other stakeholders, facilitate and accelerate execution.
• Drive our services transformation to the public cloud (GCP)

Your qualifications are:

• 2+ years of experience as a team leader of a backend team - must
• Advanced knowledge in object oriented design and programming concepts - must
• 6+ years of experience in software development (Java/JVM language) - must
• Understanding of the challenges in distributed systems and micro-services, Kubernetes, CI/CD - must
• Ability to learn and adopt new technologies
• Proven experience in leading projects from design to production
• Excellent communication skills
• Team player
• Strong analysis and design skills
• Familiarity with Big Data technologies - advantage.
• Hadoop/MapReduce, Scala - advantages
• Experience integrating with Kafka or other distributed queue systems - advantage
• Experience using Elasticsearch for building metrics in high scale - advantage

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.