Live Person is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

In this role, you will work with one of the world’s largest goal-oriented conversational data sets to push the boundaries of computational linguistics and drive innovative new products at scale. In addition to a world-class data set, you’ll also have an at-scale population of expert data annotators (contact center agents) to help drive investigation and learning.

In this role you will:

• Apply cutting-edge methods of NLP/NLU to learn and derive value from one of the world’s largest goal-oriented conversational data sets.
• Work on challenging unsupervised and semi-supervised problems related to intent and dialog management.
• Propose and execute research efforts integrated with production systems
• Design and build a modern, flexible NLU pipeline
• Develop measurement strategy, control methodology, and experimental design

Your qualifications are:

• 3+years experience in ML, specifically in NLU/NLP
• Masters or PhD in Computational Linguistics, Computer Science, Statistics, or Mathematics.
• Knowledge of modern Deep Learning approaches to NLP
• Ability to write Python code that is efficient and clean in a Linux environment
• Ability to work closely with teammates in a highly collaborative environment, as well as providing strong individual contributions
• Research experience in NLP research or related fields, e.g. NLU, NLG, ASR/TTS and/or experience with dialogue systems
• Language processing in one or more of the following languages including Spanish, Portuguese, Japanese, French, German, Italian, and Indonesian is a plus. 

Why you’ll love working here:

Live Person was named to Fast Company’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At Live Person, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.