LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

As a Business Analyst , you will collaborate with multiple global functions to research technical, software development and business challenges and analyze processes and data to confidently make — and defend — business decisions. You should be extremely comfortable with data.

In this role you will drive evidence-based decision making, both within the Payments team, as we bring this new offering to market and with brands, as they consider implementing this solution. You will contribute in a number of areas:

• Create and maintain a business case template to highlight the value add that payments and commerce use cases will bring to brand operations
• Analyze and distill brand results into easily digestible tables, charts and infographics to be used by the team and field, at large
• Create data-driven ‘win’ stories (in collaboration with our marketing team) to be used in pre-sales brand pursuits
• Maintain an industry and competitive analysis on payments, c-Commerce and related components (eCommerce, OMS, and Payment Gateways)
• Establish and maintain a customer usage analysis, inclusive of trends, improvement areas 
• Evolve C-level focused business/finance models for program justification and growth
• Establish and maintain Payment Gateway relationships
• Assist in developing annual budgets and quarterly forecasts. 
• Assist legal, purchasing and finance in negotiating contracts.

Your qualifications:

• 3+ years experience analyzing a wide range of business challenges, developing action plans to address those challenges and working in a team to execute those plans in a timely manner.
• Ability to work smart and fast with a genuine customer-first, day-1 mindset.
• Highly proficient Excel/Sheets skills; experience working with relational databases and pivot tables; experience with data visualization tools is a plus
• Analytical and critical thinking skills
• Strong written communication skills; we emphasize writing and narratives as a key communication tactic to executives, partners and stakeholders. 
• Experience working backwards from the customer and delivering innovative, simple solutions.
• Working knowledge of digital payments, messaging, Bots & Automation a plus.
• B.S. degree in Business Administration, Accounting, Finance,  Statistics or Engineering; MBA a plus.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.