LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team. In this role, you will lead the vision and execution of building out the world’s first truly conversational AI platform capable of helping customers achieve their intentions through long-running conversational threads. We believe that AI can be a force for helping achieve personal growth as well as facilitating discrete transactions as long as customers are in control of their data. You’ll have access to a wealth of conversational data to drive machine learning. You’ll work side-by-side with data and applied scientists to frame experiments and innovate new approaches to Conversational AI. You’ll be the single threaded owner (product and engineering) for the AI platform including NLU, Dialog Management, Routing, Context and Analytics services. You’ll report directly to the SVP of Conversational AI.

You will thrive here if: 

You love solving extremely ambiguous and ambitious problems

You obsess about the art of the possible

You are a master of clear, concise communication

You thrive in fast paced, dynamic environments

You can build partnerships that move our business forward 

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

In this role you will:

• Continually update LivePerson’s AI Platform vision
• Own the AI platform product strategy
• Establish aggressive goals and manage teams to extend LivePerson’s leadership in Conversational AI
• Expand LivePerson’s influence by representing our advances to industry leaders and organizations
• Own both product and engineering resources as well as the roadmap prioritization and investment recommendations.

Requirements:

• 10 years of product development and engineering leadership in highly available, highly scalable, high throughput systems
• Educational background in Computer Science, Statistics, Mathematics, Computational Linguistics, or other relevant areas
• Expertise in Machine Learning techniques applied to real-time decisioning systems
• Strong track record of full lifecycle product development (build/run).
• Proven track record of problem-solving, communication, and critical-thinking skills
• Demonstrated capacity to work closely with teammates in a highly collaborative environment
• Strong team leadership and talent development mindset

Preferred qualifications:

• 3-5 years post-graduate experience in ML
• Expertise in NLU/NLP, Dialog Management or Natural Language Generation techniques

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, and flexible time off. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.