LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

• You can operate in a fast paced, dynamic environment
• You can build partnerships that move our business forward
• You build code that is simple, understandable, and clean  
• You see feedback or failure as motivation to learn and to grow 
• You believe data-driven decision making is the norm
• You relate to our core principles (link) and want to work with Conversational AI experts

We are looking for a  Senior Analyst to own the space of measurement and analytics. This is an area of growth and innovation in the field, and we are looking for a thinker that is equal parts creative and analytical. You will apply tested models to business problems, and will be able to generalize methodologies into frameworks that apply broadly across brands and industries.  You will work closely with our data science team on advanced measures of conversation quality. You will be expected to provide thought leadership on how to use data to generate clear, understandable calls to action. Industry expertise is a big plus.

In this role you will:

• Lead a unified, cross-functional analytics approach that maps business problems to the appropriate user interfaces and data delivery systems.
• Design the architecture, tools, and measurements that will guide brand decision-making in the automation and consumer intent spaces.
• Partner with data science and field operations experts to conduct research and build automated success playbooks into our analytics product offerings.
• Work cross-functionally with engineering, analytics, science, operations, security and executive leadership to set product strategy and vision, launch features, and develop new product opportunities for LivePerson.
• Assist our engineers in designing a data architecture that supports speed and innovation in data development.
• Work with innovative technologies incorporating AI, machine learning and conversational interfaces.

Your qualifications are:

• Strategic design mindset with a successful track record of translating business vision to measurable data outputs.
• Experience turning user data into personalized, contextual insights to power customer interactions and acquisitions.
• Advanced working SQL knowledge and experience working with relational databases, query authoring as well as working familiarity with a broad range of databases.
• Experience with Python packages for analytics, data science, and machine learning.
• 5+ years experience building and executing data strategies as well as a background in Analytics, Data Science, Computer Science, Statistics, or another quantitative field.
• Strong skills communicating with executives and key leaders across the company, and building understanding with them of your team’s role, accomplishments, and requirements for success.
• Strong written communication; our culture lays emphasis on writing skills, and narratives are how we communicate strategy to partners and stakeholders. 
• Experience working backwards from the customer and delivering innovative, simple solutions.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.