Medicare Advantage Data Analyst

Health IQ is seeking out a data analyst to empower informed decision making around our Medicare Advantage business strategy.  Reporting to the Lead Medicare Actuary, this role will involve analytical work and model building to turn data into stories and actionable business recommendations.  If you are a high performer with a blend of technical skills and critical thinking looking for a fast-paced, high-growth opportunity, then this is for you!

What you will be doing:

Understanding the drivers around why a Medicare Advantage customer may be unhappy with their plan is a Trillion dollar question.  This role will leverage Health IQ’s unique data assets to build models and dashboards to become an expert in answering this question at a deeper level than exists today. 

The first step is to build a strong foundation around our customer persistency & satisfaction metrics by developing dashboards to study patterns.  Use your curiosity to ask what drove the results and utilize your analytical skills to answer those questions.  Once you have developed a foundation, deep dive into the data to understand underlying root causes that would result in a customer leaving a plan.  Use these newly gained insights to develop models to predict future performance and share ideas to positively impact our business outcomes throughout the customer lifecycle.

Essential Duties and Responsibilities

• Utilize Health IQ’s unique data to support feature engineering to identify new factors that influence a consumer’s decision to leave vs stay with a Medicare Advantage plan.  This will include working with data from our Precision Medicare plan recommendation algorithms, health records, sales funnel metrics and other unique data sets.  
• Develop, own and maintain our dashboards and models around persistency and customer satisfaction.  Proactively develop new dashboards to ensure we have proper insights to drive strategic decisions.
• Enhance customer lifetime value models by adding unique factors that more accurately predict persistency.  Develop reports that compare actual to expected results over time.  
• Receive policy status data from insurance carriers and our finance team.  Cleanse data and perform quality checks prior to feeding into models.
• Develop models to understand agent level value creation, taking into account sales funnel data and customer persistency to develop a holistic view of an agent’s contribution to company success.
• Provide data visualization support and ideas for the development of presentations to inform senior leadership, pitch ideas and influence strategy inside and outside the company.  There will be regular opportunities for you to provide thought leadership to influence business strategy to company executives.
• Work closely with Health IQ’s President & Chief Business Officer, Chief Actuary, Chief Medical Director, and SVP of Medicare  with a unique opportunity to build business acum from senior executives.
• You will have regular Interaction with all areas that influence the customer experience and track data including sales agents, marketing, engineering, operations, data science, legal, and finance.  It will be essential for you to have a pulse on their feedback to add qualitative insights to better understand your quantitative analysis.

What we’re looking for:

• 2+ years of experience in a data analytics, actuarial, financial analyst or similar role.  Experience in Medicare  is a plus.
• A curious mindset and motivated to learn new topics on the fly.
• Strong background in working with analytics and model building in Excel. 
• Experience with coding languages such as SQL, R, 
• Building out code libraries, following SDLC standards
• Knowledge of data gathering, cleaning, transforming, and visualization techniques.
• Comfortable juggling multiple tasks/deadlines simultaneously.
• Self-motivator with good judgment and a strong focus on details who wants to develop their strategic thinking.
• Able to work successfully both independently and collaboratively in a team environment.
• Takes ownerships of deliverables to see them to completion with high quality; not afraid to ask questions for clarification and guidance when needed.
• Well organized with good habits to document workflow.
• Excited to work in a fast paced, high growth startup environment.

Health IQ can not sponsor work visas, including OPT STEM at this time.

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