LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

The successful candidate will have:

• 5+ years’ delivery experience working on a variety of process improvement/change projects.
• A mathematical ability to analyse, model and interpret data.
• Strong proven problem-solving skills. − A methodical and logical approach, preferably Sigma certified.
• Possess strong stakeholder management skills, an ability to think on your feet, lead/support projects and drive toward results.
• The ability to plan work, meet deadlines and multitask.
• Accuracy and attention to detail.
• Great interpersonal skills and a persuasive communicator able to influence decision making.
• Excellent at conducting analysis of operational and conversation data to provide insight into current processes, agent behaviour and automation opportunities.
• Strength presenting data and insight using relevant BI tools such as Excel.
  

Key Duties & Responsibilities:

• Converting raw data into insights that will lead to informed business decisions. Interpreting data, analysing results using statistical techniques.
• Conducting deep dive data analysis.
• Being a subject matter expert within the team on data related queries.
• Planning and scoping assignments – ensuring you can deliver tangible real-world
  transformation strategy through facilitation, analysis, design, and delivery.
• Understand, interpret, and communicate client requirements.
• Being involved in the wider Transformation community, identifying good practices we
  can adopt and sharing our experiences/sharing knowledge of tools and techniques
  with the wider team.
• Team player who can work with others as part of a team to design shared solutions
  knowledge/understanding.

Experience:

• Iterating solutions based on client needs.
• Production of Data models and dashboards to demonstrate comparative data.
• Ability to incorporate empirical and subjective data into data models such as Survey
  CSAT and NPS.
• A recognised Sigma methodology certification would be highly advantageous.
• An understanding of the impact digital transformation can have within an
  organisation.

Skills:

• Extract data and reformat for specific use cases such as transcript analysis or process mapping.
• Explain to colleagues and customers the insight gathered from the data analysed
• To present data in storyboard format for customer presentations.
• Good interpersonal skills.
• Ability to work effectively within multidisciplinary project teams.
• Self-motivated.
• Effective time management of tasks and workloads and being able to multitask is
  key.

Essential:

• Ability to manipulate and present data in Excel.
• Statistical analysis and forecasting
• Ability to work on multiple concurrent projects.
• Ability to work to strict deadlines.
• Ability to work as part of a multi-skilled team.
• Team player who can work with others as part of a team to design shared solutions
  knowledge/understanding.

Beneficial:

• Ability to utilise BI tools such as Power BI, Tableau etc.
• SQL or other data query experience.
• An understanding of the data available within the LivePerson platform.

Why you’ll love working here:

• Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organisation. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

• At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
• We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.