LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The Data Analyst will help shape and deliver digital change on client projects across our global verticals. Working as part of a diverse team, you will be working with our biggest clients and supporting them with complex regular reporting & data analysis whilst supporting their digital transformation.

You will: 

• Supporting clients and assignments, dealing with senior stakeholders.
• Converting conversational data into analysis & insights that will lead to informed business decisions.
• Delivering daily, weekly and monthly reports to the internal and external stakeholders. 
• Planning and scoping assignments – ensuring you can deliver tangible real-world transformation strategy through facilitation, analysis, design, and delivery.
• Understand, interpret, and communicate client requirements.
• Ensuring that clients’ needs are continuously assessed, and solutions designed around them.
• Building relationships with clients and helping them learn new skills through mentoring
• and shadowing where required.
• Being involved in the wider Transformation community, identifying good practices we can adopt and share our experiences/sharing knowledge of tools and techniques with the wider team.

You have:

• 3+ years’ delivery experience working on a variety of process improvement/change projects.
• A mathematical ability to analyze and interpret data.
• Have strong stakeholder management skills, an ability to think on your feet, lead/support projects and drive toward results.
• You are a great persuasive communicator able to influence decision making.
• Team player who can work with others as part of a team to design shared solutions knowledge/understanding.
• Ability to analyse, interpret and create insightful visualizations using Tableau and/or Power BI.
• Ability to create and deliver engaging presentations to internal and external stakeholders.
• A recognised Sigma methodology certification would be highly advantageous.
• Desirable skills in data engineering, data science or ML preferred.
• Desirable skills in programming languages such as Python, SQL, Java, ETL Tools, Data Warehousing, Pipelines and Modelling.
• Highly Desirable - operational experience in the Contact center industry.

Benefits: 

The salary range for this role will be between $85,000 to $115,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.