LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Reporting to the Senior Manager, Revenue Operations, you will manage our Power BI datasets, maintaining weekly and quarterly automated reports, working on ad-hoc requests and building new Power BI reports for our executive leaders. You will work with internal stakeholders, partner on different projects and contribute to the success of driving quality and timely reporting with the Enterprise Revenue Analytics function.

You will:

• Improve current Power BI datasets. This includes adding or fixing fields and measures, maintaining current refresh schedules, and making sure our datasets will not break when changes occur in the source data. (Salesforce and Snowflakes).
• Maintain current Power BI report cadences (weekly, monthly, quarterly) and supporting new add-ons or change requests.
• Provide reports and insights into many aspects of the business to our senior leaders (Sales, Marketing, HR, Commission, and Partners). Address ad hoc requests in a timely manner.
• Support and creating data infrastructures and establishing governance around them. Documenting processes related to Business Intelligence and reporting analytics.
• Suggest operational improvements to processes; help to implement and operationalize with systems and enablement teams.

You have:

• 6+ years of experience in a Sales Operations, Data Analytics, or Finance role
• Solid knowledge of Power BI (managing datasets, data normalization, modeling relationships, data visualization, DAX)
• Solid knowledge of SQL (querying data, UNION, JOIN, and Alias)
• Experience with a SQL Database Management platform (Snowflake is a PLUS)
• Experience with Salesforce CRM and objects
• Experience simplifying complex analysis and communicating results
• Understanding of SaaS business models and operations.

Benefits:

The salary range for this role will be between $100,000 to $140,000. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

• Health: medical, mental, dental, and vision
• Time away: Discretionary PTO and 11 public holidays
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.