LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

LivePerson is growing fast, and we want our technology to keep up. We’re seeking a SDE II, Voice Analytics Platform to help define how we accomplish our goal, and to help us achieve it.

You will:

• Expand our workflow system with new tasks analyzing speech and messaging conversations
• Break down complex requirements and transform them into clean modular designs.
• Lead in the design and implementation of significant portions of the product and serve as a senior member of a high-performing software development team.
• Build scalable, fault-tolerant microservices that work with large data sets.
• Take ownership and accountability.
• Collaborate with a distributed team.
• Work in an Agile environment while releasing code frequently to production.
• Work closely with data scientists and business analysts
• Help to create reliable, scalable, high performance and uptime (99.999%) software solutions deployed in a public cloud environment using the latest software, automations and testing tools available.
• Advocate and execute on automated testing strategies in all developed code and help to ensure code quality and consistency for your team.

You have:

• A Java engineer with 5+ years of experience who loves building scalable platforms.
• Experience with the Java ecosystem and the Spring framework.
• Experience with Data Warehouses, star schema, ETL processing
• Experience developing cloud software services and an understanding of design for scalability, performance, and reliability
• Experience with microservices using containers and Kubernetes.
• Able to analyze algorithms and design efficient solutions, ability to solve problems with ingenuity.
• Strong communications skills.
• BS/MS in Computer Science, Engineering or related field
• Helpful – Experience with Voice Analytics, Automatic Speech Recognition, and Machine Learning and NLP.

Required background:

• Solid understanding of Data Structures, Algorithm Design, Design Patterns
• Strong programming skills in Java 
• Knowledge of Databases (SQL, NoSQL, Columnar) like MongoDB, Elasticsearch, PostgreSQL etc
• Experience creating containers, familiarity with Docker/Minikube/Kubernetes
• Experience building REST APIs using Spring MVC or other frameworks
• Experience with Maven, Gradle, Git and other Development tools.
• Strong OO design and implementation experience, strong knowledge of web protocols, and knowledge of distributed systems architectures.
• Ability to communicate with technical & non-technical audiences & influence at different organizational levels.

Nice to Have:

• Experience with messaging systems, e.g. JMS, Pulsar, Kinesis
• Experience with workflow systems
• Cloud Native Data Engineering Experience, and/or CI/CD or ML Ops 
• Familiarity working with systems with strict Data Privacy and Security requirements,
• Familiar with Machine Learning and NLP

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson:

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.