Senior Analyst, Operations Analytics

Senior Analyst, Operations Analytics

About Us
Since 2005, Prosper has helped advance financial well-being for our users! With over 1 million users gaining access to $19 billion in loans, Prosper is the first peer-to-peer marketplace lender in US. It is built on a simple idea: connect people who want to borrow money with those who have money to invest. We are believers of advancing financial well-being and are passionate about offering our customers a portfolio of products from HELOC to Personal Loans and Credit Card. Our diverse culture rewards accountability and cross functional teamwork because we believe that this this enables the kind of innovative thinking that will accelerate our mission.  
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission and core values. Join a leading fintech company that’s democratizing finance for all!  

About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper? 

Our Values
Accountability at all levels drives results
Collaboration creates better solutions 
Excellence leads to longevity 
Diversity fuels our innovation 
Simplicity guides our user experience 
Integrity defines all our relationships
Our Story & Team  //   Our Blog 

The Role
As the Senior Analyst, Operations Analytics, you will develop operational reporting solutions, use data analytics to identify opportunities and execute changes throughout operations driving innovation and optimization. The Analyst, Operations Analytics is responsible for developing reports across Operations ensuring we are measuring the right metrics and driving the right business decisions. In this role, you will partner with business owners to pursue analytical opportunities and uncover insights to inform change. Serve a leader on amongst the team partnering with the Business Operations team to streamline processes and deliver against projects.

Problems You Will Solve

    • Develop dashboards and Tableau reports to support our business partners and ensure we are measuring the right metrics to drive meaningful change across the different operations functions and organization as a whole.
    • Independently identify opportunities to drive efficiency in operational processes and be comfortable creating proposals on how to address the opportunities identified.
    • Design and execute tests having clear success metrics, be able to provide synthesized analysis of the results and manage solutions into production.
    • Work cross functionally to shepherd projects from ideation into production working across Legal, Risk, Ops Teams, Product, Engineering to ensure efficiencies are realized. 
    • Develop Extract, Transform, and Load (ETL) specifications and mappings to support data conversion and integration.
    • Develop and maintain procedures for tracking data sources, data lineage, data quality, completeness, redundancy vs replication, data dictionary, data models, metadata and master data.
    • Familiarity with analytical techniques, including trend analysis, forecasting, and experiment design.
    • Work with large data sets as well as people processes to identify opportunities for continuous improvement.
    • Ability to work autonomously and make critical decisions independently. Proven communication and collaboration skills; willingness to take the initiative to contribute beyond basic responsibilities.
    • Continuously develop and demonstrate improved analysis methodologies.

About You

    • 3+ years of operations analytics experience preferably at a high-growth financial services company.
    • Strong proficiency and hands-on experience in python with an emphasis in building data pipelines.
    • Ability to write the complex SQL to perform common types of data extraction and manipulation.
    • Strong experience with API/Integration concepts and methodologies in Python.
    • Strong experience with SSIS to design and develop data Integration pipelines (preferred).
    • Experience with Github and Bitbucket or similar source control mechanisms/tools (preferred).
    • Knowledge of scheduling, logging, monitoring and alert frameworks.
    • Ability to work effectively and stay connected with remote teams.
    • A passion for solving complex problems in operations and an ability to create and execute test plans in a complex / dynamic environment.
    • Familiarity with analytical techniques, including trend analysis, forecasting, and experiment design.
    • STEM degree preferred- Bachelor’s degree in quantitative field such Mathematics, Statistics, Computer Science, Engineering, Finance, etc.
    • Postgrad degree a plus.

What We Offer

    • The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
    • The opportunity to work in a fast-paced environment with experienced industry leaders
    • Flexible time off, comprehensive health coverage, competitive salary, 401(k) employer match, paid parental leave
    • Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
    • A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot
    • The ability to work remotely in the United States

Prosper is continuing to grow our team during the COVID-19 pandemic, conducting fully remote hiring and onboarding processes. Our philosophy as a business is to approach the Covid-19 situation with empathy and urgency. Prosper’s top priority is the health and safety of our employees and of the communities we serve, including our customers, partners, prospects, and candidates. 

Applicants have rights under Federal Employment Laws.
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)  

California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA:

At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
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