Senior Manager, Operations Analytics

Senior Manager, Operations Analytics

This job is no longer open
About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $20 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, home equity lines of credit (HELOC) and the upcoming launch of our first credit card product. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.  
 
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!  

About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper? 

Our Values
Accountability at all levels drives results
Collaboration creates better solutions 
Excellence leads to longevity 
Diversity fuels our innovation 
Simplicity guides our user experience 
Integrity defines all our relationships

COVID-19 Vaccination Policy
Prosper is continuing to grow our team during the COVID-19 pandemic, conducting fully remote hiring processes. Our philosophy as a business is to approach the COVID-19 situation with empathy and urgency. Prosper’s top priority is the health and safety of our employees and of the communities we serve, including our customers, partners, prospects, and candidates. In accordance with this priority, along with our legal responsibility to provide and maintain a workplace that is safe and free of known hazards, we have adopted a COVID-19 Vaccination Policy which requires all of our employees to receive vaccinations, unless they have an approved accommodation.

www.prosper.com
Our Story & Team  //   Our Blog 

As the Senior Manager, Operations Analytics, you will lead a team of analysts and senior analysts to deliver data driven insights and help redefine how analytics is leveraged within Operations. You will be responsible for developing your team and driving Prosper Operations strategic vision to deliver best in class service quality to our customers while maintaining financial discipline. Your team will identify KPIs, develop reporting/forecasting/models across Operating functions like sales, service, collections, etc. ensuring we are measuring the right metrics and driving the right business decisions. In this role, you will partner with business owners to pursue analytical opportunities and uncover insights to inform change. You will serve a leader on amongst the team partnering with the Business Operations, Risk, Legal, Marketing and Engineering to streamline processes and deliver against projects. 

Problems You Will Solve

    • Mentor analysts thru data aggregation and reporting lifecycle/best practices to deliver reliable tools that drive meaningful change across different operations functions and the organization as a whole
    • Independently identify opportunities to drive efficiency in operational processes and be comfortable creating proposals on how to address the opportunities identified
    • Design and execute tests having clear success metrics, be able to provide synthesized analysis of the results and manage solutions into production
    • Work cross functionally to shepherd projects from ideation into production working across Legal, Risk, Ops Teams, Product, Engineering to ensure efficiencies are realized 
    • Develop and maintain procedures for tracking data sources, data lineage, data quality, completeness, redundancy vs replication, data dictionary, data models, metadata and master data
    • Drive improvements across Prosper data ecosystems, leverage our new cloud based data stores (Google Cloud Platform) and partner closely with Business Intelligence groups to migrate/maintain standardized data sources leveraged across all of Operations
    • Familiarity with analytical techniques, including trend analysis, forecasting, and experiment design
    • Occasionally act as individual contributor to support key projects and identify new insights working with large data sets
    • Develop Extract, Transform, and Load (ETL) specifications and mappings to support data conversion and integration
    • Ability to work autonomously and make critical decisions independently. Proven communication and collaboration skills; willingness to take the initiative to contribute beyond basic responsibilities
    • Continuously develop and demonstrate improved analysis methodologies

About You

    • 7+ years of operations analytics experience at a financial services or technology company
    • 3+ years of analytics management experience
    • Strong proficiency and hands-on experience in python with an emphasis in building data pipelines
    • Ability to write/guide others writing complex SQL to perform common types of data extraction and manipulation
    • Strong experience with SSIS to design and develop data Integration pipelines. (preferred)
    • Strong experience with API/Integration concepts and methodologies in Python (preferred)
    • Experience with Github and Bitbucket or similar source control mechanisms/tools (preferred)
    • Strong critical thinking and analytical skills
    • Highly-attentive to detail, extremely thorough and accurate
    • Ability to manage a team and work independently, highly-adaptable in a fast paced environment
    • Ability to work effectively and stay connected with remote teams
    • A passion for solving complex problems in operations and an ability to create and execute test plans in a complex / dynamic environment
    • Familiarity with analytical techniques, including trend analysis, forecasting, and experiment design
    • STEM degree preferred- Bachelor’s degree in quantitative field such Mathematics, Statistics, Computer Science, Engineering, Finance, etc.
    • Postgrad degree a plus
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Applicants have rights under Federal Employment Laws.
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)  

California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: https://www.prosper.com/plp/legal/privacy-notice-for-applicants/

At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
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