Responsibilities

• A desire to work with a diverse, driven team to help improve clinical outcomes for hundreds of thousands of members
• Ambitious, humble, people smart, and problem smart
• At least 3 years of experience managing a Data Science team
• Strong technical background in Data Science, Computer Science, Mathematics, Statistics or related field
• Experience, aptitude, and interest in cross-functional partnerships and cross-functional influence
• Strong business intuition, and a track record of partnering with Data Science, Product, Engineering, Design, and Analytics teams to establish vision, strategy, and roadmaps that accelerate business value
• A track record of delivering impactful data-driven products from conception to production
• A track record of growing teams (including hiring, retaining, growing individuals, and scaling team impact)
• Experience or interest in healthcare
• Experience delivering personalization- or automation-related products

Project Examples

• Example 1: Think about the last time you had a basic insurance coverage question. How long did you wait on hold? Was the question answered? Did the answer make sense/resolve your need? Accessing and paying for care often seems unnecessarily difficult. We are trying to create automated/self-serve experiences to quickly, easily, and accurately get basic “healthcare logistics” questions answered. Using Natural Language Processing to understand a member’s question and Large Language Models to generate responses to questions, we aim to make what should be painless in healthcare, painless. 


• Example 2: Not all members want or need the same healthcare experience. A relatively healthy member wants a quick and easy experience. Members with rising risks may want more education about their options. High risk members may need help with complex care management. We use various methods to segment members in order to understand their risk profile and journeys. Then we partner with our various Product teams to determine where we can apply personalization through our products to cater the experience to each member. For example, we are working on smart recommendations on our homepage, to highlight the services/benefits that we think will be most relevant to our members when they login. 


• Example 3: When a member is looking for a new provider, it is really difficult to know which providers are going to be best suited for their needs. Included Health is marketing-leading in our Provider Match capabilities. This is a set of hundreds of models that aims to predict the most safe, effective, accessible, relevant, and cost-efficient providers for a given member. As we move forward, we want to expand on our capabilities, and enable match to a broader set of in-person and virtual services and benefits. We also want to translate the complex logic that resides in our models to transparent member-facing tidbits to enable informed decision making.


So, what are you waiting for? Come apply your data and leadership chops to a problem that is central to all of our lives! Come make a difference with Included Health!

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.