Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Senior Manager, Business Operations and Analytics, you shape how we understand our business, and find opportunities to improve. You thrive in high impact analysis environments. You have a passion for bringing all data together and making sense of it. You work with internal stakeholders inside and outside your team to better understand business questions and put together comprehensive answers. You have an expertise in estimating value and measuring actual outcomes against those estimates. 

Our team is patient, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:  

• Strategize with senior leadership to understand the key success metrics for the business
• Partner with operations teams (e.g. sales, marketing, product, customer success) in translating those key success metrics into meaningful insights
• Collaborate with Finance and Data Analytics to reliably measure and track metrics that serve as the source of truth for the business
• Act as a change agent to develop new insights that optimize our business funnels and improve financial performance
• Build business cases and model expected impacts for commercial activities such as promotions and channel initiatives 
• Develop sharp insights from data, and distill analytical findings into cohesive stories 
• Identify how we will measure success and track results accordingly
• Lead and mentor a team of analysts in developing high impact analyses and processes
• Establish workflows, models, frameworks, and templates to help scale decision making for our operational teams
• Improve the efficiency of our customer acquisition operations

 Qualifications: 

• 5+ years experience in corporate strategy or consulting with heavy analytics exposure
• Experience with data visualization (e.g. Tableau, Looker) and experience with upstream data work (e.g. SQL)
• 2+ years focused on sales, marketing, or customer acquisition in a technology or SaaS company preferred
• 2+ years people management experience required
• What will help you succeed in this role:
• Relentless curiosity and ability to tell stories with data
• Strong communication skills and an understanding of how to leverage a matrixed organization
• A keen blend of high level strategic thinking and tactical analytical rigor
• Ability to challenge the status quo by generating new ideas individually while working cross functionally to execute them

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $135,000-$150,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.