Senior Manager, Data Science (Gen AI)

United States- Remote | Data Science

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LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

As a Senior Manager, Data Science ,you will be at the forefront of harnessing the power of  artificial intelligence to create innovative solutions. You will lead a dynamic team of data scientists and researchers to develop cutting-edge generative models, pushing the boundaries of creativity and technology. Your strategic vision, technical expertise, and leadership skills will be pivotal in driving the evolution of our AI-driven products and services.

You will work with one of the world’s largest goal-oriented conversational data sets to push the boundaries of conversational AI at scale. In addition to a world-class data set, you’ll also have a >300K population of expert data annotators (contact center agents) to help drive investigation and learning.

You will: 

• Lead and manage a high-performing team of data scientists and researchers in the ideation, design, and implementation of generative AI models.
• Develop and execute the generative AI strategy, aligning it with the company's overarching goals and vision.
• Collaborate closely with cross-functional teams to identify opportunities for integrating generative AI into various products and services.
• Stay abreast of the latest advancements in generative models and related technologies, and guide the team in applying these insights.
• Define data requirements, oversee data collection efforts, and ensure data quality for training and fine-tuning generative models.
• Champion the development of novel generative models and NLP across different domains, such as text, images, audio, and more.
• Implement and oversee rigorous evaluation and validation processes to ensure the quality and effectiveness of generative models.
• Drive the integration of generative models and NLP into production environments, collaborating with engineering teams to ensure scalability and performance.
• Mentor and guide team members, fostering their growth and professional development.
• Address ethical considerations and potential biases related to generative AI models, ensuring responsible and fair deployment.

You have:

• Master’s or Ph.D. degree in Computer Science, Data Science, Machine learning, Artificial Intelligence, or a related field.
• 10 years of experience in data science, machine learning, NLP, AI and with a focus on generative AI techniques
• 5 years of experience in a leadership or managerial role, leading data science teams and driving innovative projects.
• Proficiency in programming languages such as Python, and experience with deep learning frameworks like Tensorflow or PyTorch.
• Demonstrated experience in generative AI and NLP  models, including transformer- based architectures
• Strong understanding of model evaluation, validation techniques, and ethical considerations in AI.
• Proven track record of successfully implementing AI solutions in real-world scenarios.
• Excellent problem-solving skills and ability to lead teams through technical challenges.
• Good communication skills and interpersonal skills, with the ability to work collaboratively across departments.

Benefits: 

The salary range for this role will be between $175,000 to $217,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, vision and wellbeing.

• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.

• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

• Family: parental leave, maternity support, fertility services.

• Development: tuition reimbursement, native AI learning.

• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.

• #LI-Remote

Why you’ll love working here:

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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