ABOUT KHAN ACADEMY

Khan Academy is a nonprofit organization on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly, focusing on providing equitable solutions to historically under-resourced communities.

WE ARE DRIVEN BY COMMUNITY 

Our students, teachers, and parents come from all walks of life and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it's the right thing to do, but because it makes our company stronger. Valuing diversity, equity, and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. We're a hardworking team that's passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional.

THE ROLE

As a Senior Technical Program Manager in the Data Insights Group, you will be responsible for driving the delivery of complex data initiatives across multiple engineering teams that will make our Data Insights Group more streamlined and productive. Your work will empower the Data Insights Group to better discern our users' needs and measure product efficacy, which will enable us to build the best products to serve our mission. 

What you'll do:

• Plan and execute the data program within the Data Insights Group.
• Partner with Data Analysts/Scientists, Efficacy & Research Scientists, and Analytics Engineering to define problems, gather requirements, and define approaches to find scalable solutions.
• Collaborate closely across functions to create operating mechanisms across multiple engineering teams and product managers to ensure research/analytics data is fit-for-purpose, captured at high quality, and defined/documented clearly.
• Diagnose and resolve technical issues by collaborating cross-functionally to remove blockers and move the data program forward. 
• Communicate the progress of the data program to both technical and non-technical audiences. 

WHAT YOU BRING

• 5+ years of Program Management or Project Management experience where you have successfully managed big data-focused programs (or multiple projects) from inception to execution
• Experience working with software engineers and familiarity with data programs so that you have the technical knowledge to make sound judgments. We do not expect you to apply the technical skills of a software engineer or data scientist, but having prior experience in a technical role is necessary to be effective in this role.
• Proficient in program/project management tools (e.g. Gantt charts, spreadsheets, JIRA, Confluence, presentations, etc.); comfortable collaborating in an online/cloud-based environment (e.g. Google Apps, Slack, etc.)
• The ability to think creatively and use data to solve ambiguous and complex problems.
• Excellent interpersonal and communication skills to build relationships and influence across multiple levels of the organization comprised of technical and non-technical individuals.
• Excellent organization skills, acute attention to detail, and ability to balance multiple tasks in an ever-changing environment.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

• Competitive salaries and annual bonuses
• Ample paid time off as needed – we are about getting things done, not face time
• Generous parental leave
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant 
• The ability to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Affinity groups where Parents, Black and Hispanic/Latino, Women and Gender Minorities, and LGBTQIA+ identified folks come together
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.