Job Description
Position Summary
The Senior Analyst – Specialty Ops Reporting Insights and Strategy will assist in the development and implementation of various analytical efforts that are focused on improving the end-to-end reporting solution of our Specialty Operations business partners. This role needs to be highly driven and passionate in providing key insights and metrics to enable business decisions that impact performance and customer experiences.
The Senior Analyst must be highly skilled at extracting insights from data and translating them into specific actions to advance key business objectives.
Key Responsibilities:
As a Senior Analyst – Specialty Ops Reporting Insights and Strategy you will:
• Collaborate with cross-functional partners to establish new reporting assets and/or to conduct detailed reviews to resolve systemic issues and/or improve our customer experiences
• Proactively identify operational and program issues, facilitate recommendations, and ensure appropriate escalation and decisions from Senior Leadership
• Performs analyses of structured and unstructured data to solve multiple and/or complex business problems utilizing advanced statistical techniques and mathematical analyses and broad knowledge of the organization and/or industry
• Solve the complex business problems using all the modern tools and technologies
• Routinely lead ad-hoc investigations and/or initiatives on behalf of senior leadership
• Collaborates with Specialty Operations business partners to understand their problems and goals, and key insights and reporting that enable informed business decisions
• Develops and participates in presentations and consultations to existing and prospective constituents on analytics results and solutions
• Routinely monitors data tools to extract key insights that can facilitate improvements in our customer’s reporting experience and decision making
• Partner with business leaders across Specialty Operations to create necessary alignments and to advance key priorities at the pace and quality standards necessary
• Analyze complex data for trends, highlights in-depth interpretations and provides in-depth root cause analysis
• Define, identify, develop, and implement information products to support strategic business and operational planning
• Illustrate complex information in a clear concise manner
• Develop and conducts presentations and provides consultation to internal business areas
Pay Range
The typical pay range for this role is:
Minimum: 43,700
Maximum: 100,000
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
Required Qualifications
• 3+ years of experience in strategy, operations, analytics, process improvement or consulting, with demonstrated business impact.
• Advanced Excel skills (VLOOKUP, pivot tables, heat maps, complex calculations and references)
• Adept at manipulating data and conducting complex analytics, and building operations process flows.
Preferred Qualifications
• 5% travel required. (once every quarter)
• Demonstrates strong ability to communicate technical concepts and implications to business partners
• 2+ years of experience in CVS Health Specialty Operations
• 1+ years of experience in SQL
• Intermediate analytics skills (utilize tools such as Tableau, PowerBI, etc. to manipulate and extract data/insights; not necessarily to develop tools within this software)
• Proficiency in all MS Office tools, advanced Excel and PowerPoint
• Six Sigma experience
Education
Bachelor’s degree in quantitative field, or an equivalent combination of formal education and experience.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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