Business Intelligence Analyst - Customer Service

Business Intelligence Analyst - Customer Service

This job is no longer open
ezCater is the world’s largest online marketplace for catering – a $60+ billion market just in the U.S. Businesspeople use us to find and order great food for meetings and events; restaurants and caterers use us to grow their catering business. We’re backed by Insight Partners, Iconiq Capital, Wellington, Lightspeed, and GIC, and in early 2019 were valued at $1.25 billion. COVID slammed us, but we responded by finding new customer segments and seizing the rare opportunity COVID offered: when in life does a very successful operation get a do-over? Come help us power Food For Work even better than we did it the first time.

ezCater is looking to bring on a Business Intelligence Analyst to join our Customer Service Analytics team, building on a modern infrastructure to empower game-changing business outcomes.  This role will leverage their expertise with data visualization and self-serve enablement to empower our world-class Customer Service organization to serve our customers even more effectively.  This role will be a partner to both business and technical stakeholders as a member of a team that prides themselves as collaborative and helpful experts in their fields.

Are you passionate about leveraging data to drive meaningful impact across a high-impact and high-visibility function?   Do you have opinions on how to best curate, structure and visualize data to maximize its business value?  Do you believe in the power of democratizing access to information? Then we should definitely talk!

At ezCater, data is at the root of every decision we make. Understanding who our customers are and how we can best serve them while helping them safely feed their workforce is core to our food@work mission. As our business matures, our data needs across the organization are becoming increasingly complex and it is time to take a major step forward.

You will:

    • Play a leadership role in the rollout and ongoing management of self-service business intelligence capabilities across the company.  
    • Partner with Data Technology stakeholders to design, model and govern information assets for sophisticated end-user BI use cases.
    • Serve as a consultant to customer service business analyst stakeholders; prototyping, developing and optimizing insightful dashboards to provide the actionable insights that are at the core of our culture.
    • Understand business user needs for self-service intelligence; working independently and as part of a team, bring solutions to life.
    • Collaborate with business and technology teams to implement and uphold data governance standards across our BI systems.
    • Nurture our collaborative and autonomous development culture while improving team/process performance at every chance you get (we believe speed itself is a feature).

You have:

    • A belief that well crafted business intelligence is an art form, and your work is museum-quality.
    • Expertise with common business intelligence applications, especially Tableau, SiSense, Looker, or similar tools.
    • Experience with BI Tool administration, including data management and governance, security, and access patterns.A working knowledge of Data Management & Governance best practices.
    • Expert level SQL skills, or a background in ETL.
    • Nice to have: Snowflake, DBT, AWS.A sharp mind, a soft heart and a large funny bone.
What you’ll get from us:
You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

For information on how ezCater collects and uses job applicants' personal information, visit our Job Applicant Privacy Policy.

This job is no longer open
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