Democratic National Committee
Washington, DC
201-500 employees
We are fighting for a better, fairer, and brighter future for every American.
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Prior Listings
Community Analyst
Community Analyst
This job is no longer open
The Opportunity
The Democratic National Committee Tech Team is hiring a Community Analyst to join our Community Team that serves as the customer support hub for our data warehouse (‘Phoenix’), analytics tools, voter education tools and voter protection software. Our users are data staffers on campaigns, sister committees, and state parties.
The DNC Tech Team
In its continuing mission to build infrastructure to help Democrats win campaigns up and down the ballot, our data warehouse, early voting data pipelines, voter protection software, and security infrastructure were vital in winning the 2020 election. As we look to the future, we're excited to continue providing world class customer support to hundreds of data staffers across the country as we head into the heart of the 2022 cycle.
Who We Are
We are a fully remote, distributed team living in 19 states and from a variety of backgrounds. Some of us have worked in political campaigns, others in public sector tech, and others in industry. We value diversity in perspective, lived experience, and the many paths one may take into working in political technology. We believe deeply in the promise of breaking the boom-bust cycle of political tech work and building technology infrastructure that will support campaigns from cycle to cycle and will improve with every iteration.
Who You Are
We’re looking for a hyper organized customer support partner who will support users on DNC tech products and services through the 2022 cycle.
You Will...
- Answer and troubleshoot technical questions from users (campaign, state party, sister committee staff) about our tools, products and datasets, via a customer support queue in Zendesk;
- Onboard new users to DNC tech products and tools;
- Build collaborative relationships with state party staff, troubleshooting voter file issues, and responding to and advocating for state party needs;
- Partner with product managers to provide up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary;
- Represent political data and technology on the front lines. This team is responsible for facilitating a profound feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized; and,
- Collaborate with other Community Analysts and Community Director to support each other in day-to-day work.
What we look for...
- Prior experience in political tech and data Some experience with data analysis and working with datasets (BigQuery a plus!)Ability to excavate and troubleshoot issues with little information;
- Stellar communication skills in remote and high-pressure environments, including maintaining contact with stakeholders;
- Exceptional organizational skills;
- Experience building relationships with stakeholders, customers, and/or users; and,
- Curious self-starter who will take initiative in my own learning and not be afraid to ask questions.
We'd be excited to see...
- Political campaign or state party experience;
- Experience in technical user or client-facing roles;
- Zendesk or similar customer service tools;
- VoteBuilder/NGPVAN toolsSQL, or any other language efficient for analyzing large datasets;
- Jira, or similar project tracking tools;
- Data Studio, or other data visualization platforms; and,
- Experience working on a remote team.
This is a cycle based position with an end date of November 15, 2022.
The salary range for community analyst is $75,000-$85,000 on an annualized basis, commensurate with experience and qualifications. This position is not eligible for overtime wages.
Benefits:
The DNC offers a generous benefit package, including:
- More than 30 days of paid time off, including Federal holidays, vacation, and personal days;
- Health and dental insurance for employee and dependents;
- 90% paid by the DNC, 10% paid by employee;
- Supplementary vision plans available to employees for purchase;
- Up to a 4% employer match DNC 401(k) plan;
- Employee Assistance Program (EAP) available to DNC employees and their dependents at no cost to staff;
- Pre-tax Flexible spending account benefits available to employee and dependants.
Physical Requirements:
The DNC is committed to supporting employees of varying abilities and to providing reasonable accommodations to enable individuals with disabilities to succeed at the DNC. The requirements of this role, related to its physical demands, described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
All DNC employees must be able to operate a computer and use a cell phone. For roles at the DNC that include frequent business travel expectations, we can discuss reasonable alternatives to travel in some instances. Most roles also require communicating with key external stakeholders of the organization in person, via the telephone, or via email. We welcome applicants with questions about accommodations to request to speak with our Human Resources Department. When an applicant with a disability requires an accommodation to have an equal opportunity to compete for this position, they may request it in writing by emailing our Human Resources Department.
Essential functions of the role include:
- Working from a computer for long periods of time; and,
- While performing the duties of this job, the employee may also frequently be required to communicate using the telephone, email, and in person with stakeholders.
You must receive the full course of one of the CDC-recommended vaccinations against COVID-19 as a condition of employment, unless otherwise prohibited by applicable law. If you seek a reasonable accommodation in relation to the DNC’s COVID-19 policy, you should speak to the HR team prior to reporting to an office location.
The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or disability, or any other legally protected basis. The DNC is committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
This job is no longer open