You Will...

• Answer and troubleshoot technical questions from users (campaign, state party, sister committee staff) about our tools, products and datasets, via a customer support queue in Zendesk;
• Onboard new users to DNC tech products and tools;
• Build collaborative relationships with state party staff, troubleshooting voter file issues, and responding to and advocating for state party needs;
• Partner with product managers to provide  up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary;
• Represent political data and technology on the front lines. This team is responsible for facilitating a profound feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized; and,
• Collaborate with other Community Analysts and Community Director to support each other in day-to-day work.

What we look for...

• Prior experience in political tech and data Some experience with data analysis and working with datasets (BigQuery a plus!)Ability to excavate and troubleshoot issues with little information;
• Stellar communication skills in remote and high-pressure environments, including maintaining contact with stakeholders;
• Exceptional organizational skills;
• Experience building  relationships with stakeholders, customers, and/or users; and,
• Curious self-starter who will take initiative in my own learning and not be afraid to ask questions.

We'd be excited to see...

• Political campaign or state party experience;
• Experience in technical user or client-facing roles;
• Zendesk or similar customer service tools;
• VoteBuilder/NGPVAN toolsSQL, or any other language efficient for analyzing large datasets;
• Jira, or similar project tracking tools;
• Data Studio, or other data visualization platforms; and,
• Experience working on a remote team.

This is a cycle based position with an end date of November 15, 2022.

The salary range for community analyst is $75,000-$85,000 on an annualized basis, commensurate with experience and qualifications. This position is not eligible for overtime wages.

The DNC offers a generous benefit package, including:

- More than 30 days of paid time off, including Federal holidays, vacation, and personal days;

- Health and dental insurance for employee and dependents;

- 90% paid by the DNC, 10% paid by employee;

- Supplementary vision plans available to employees for purchase;

- Up to a 4% employer match DNC 401(k) plan;

- Employee Assistance Program (EAP) available to DNC employees and their dependents at no cost to staff;

- Pre-tax Flexible spending account benefits available to employee and dependants.

- Working from a computer for long periods of time; and,

- While performing the duties of this job, the employee may also frequently be required to communicate using the telephone, email, and in person with stakeholders.

You must receive the full course of one of the CDC-recommended vaccinations against COVID-19 as a condition of employment, unless otherwise prohibited by applicable law. If you seek a reasonable accommodation in relation to the DNC’s COVID-19 policy, you should speak to the HR team prior to reporting to an office location.

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or disability, or any other legally protected basis. The DNC is committed to providing reasonable accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.