Oscar

New York
1,001-5,000 employees
Oscar is health insurance made easy. With simple bills, doctors on call 24/7 and your own personal concierge team, we’re bringing care back to health care.

Manager, CRM Data Operations

Manager, CRM Data Operations

Hi, we're Oscar. We're hiring a Manager for CRM Data Operations join our Marketing and Communications team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

As the Manager, CRM Data Operations, you will lead the data operations CRM team to manage our member and broker datasets, build audience queries and segments for marketing campaigns, and report out campaign performance insights to key partners across the broader marketing team.

You will play an integral part in ensuring our campaigns are executed end-to-end and that they meet established KPIs.

You will report to the Associate Director, CRM. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change. #LI-Remote

Responsibilities

  • Partner with our Member Engagement and Growth Marketing teams to build segmentation queries, QA builds and launch new campaigns.
  • Oversee CRM campaigns to ensure they run as expected, and troubleshoot issues.
  • Develop a reporting framework to document and share campaign performance and insights.
  • Work with our data team to develop and maintain reporting dashboards.
  • Support survey builds and reporting with the Consumer Insights lead.
  • Support cross-training, problem solving, and knowledge management across the organization.
  • Manage two Sr. Operations Analysts.

Qualifications

  • Bachelor's degree in Business, Marketing or other technical field of study or at 4+ years of consummate amount of work experience
  • At least 4 years of professional experience with a primary focus on marketing analytics or marketing operations
  • Statistical programming experience (SQL, Python)

Bonus Points

  • Proficiency in Salesforce, Salesforce Marketing Cloud, and Google Sheets/Excel
  • Knowledge of BI tools such as Periscope, Looker, Tableau
  • Experience in a regulated industry like insurance, banking.
  • Experience managing direct reports

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.com to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.

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