The Community Team is the first line of strategic partnership and support for state parties, Democratic campaigns up and down the ballot, and key ecosystem partners.

The Democratic National Committee is seeking a Senior Community Analyst to support the DNC Tech Team and Democrats up and down the ballot by providing best in class support to users and partnering with the Community Director to develop resources, and processes to increase the breadth and impact of these resources.

Responsibilities

• Represent political data and technology on the front lines. This team is responsible for facilitating an insightful feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized.
• Work closely with internal DNC teams to support Presidential campaigns and the 2024 National Coordinated Campaign, including attending regular meetings and administering VAN and Phoenix instances.
• Collaborate with the Community Director to maintain a regular schedule of trainings on complex technical concepts and tools to users with a wide range of technical expertise, and facilitate virtual (and occasional in-person) trainings.
• Manage relationships and engage with key partners and stakeholders (e.g., vendors, other DNC departments) on behalf of the Community Team and our users.
• Manage Community Team interns as necessary
• Attend offsite meetings and conferences with state party staff and partners as needed
• Monitor tickets in the tech-community@dnc.org queue and work with Community Analysts to ensure tickets are responded to, tagged, and closed in a timely manner.
• Build collaborative relationships with state party data staff, including holding regular 1:1s, troubleshooting voter file issues, and responding to and advocating for state party needs.
• Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products.
• Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary.
• Collaborate with other Community Analysts and the Community Director to support each other in day-to-day work and drive long-term projects.
• Participate in a Community on call rotation to support users and stakeholders outside of business hours, as needed, and more regularly in even years.
• Other duties as assigned to support the department and the DNC's mission.

Qualifications

• Political campaign or state party experience
• Proven ability to manage complex stakeholder relationships and demands
• Demonstrated initiative-taking to identify problems and propose solutions
• Proven ability to independently manage user support requests and stated SLAs with little oversight.
• Experience in technical user or client-facing roles
• Expertise with VoteBuilder
• Proficient with SQL and Google BigQuery
• Experience with Google Data Studio, Tableau, or other data visualization platforms, is a plus

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

The DNC requires all employees to be "up to date" on COVID-19 vaccination status as prescribed by the CDC as a condition of employment, unless otherwise prohibited by applicable law. If you seek a reasonable accommodation in relation to the DNC’s COVID-19 policy, you should speak to the HR team prior to reporting to an office location.

The DNC offers a generous benefit package, including:

- More than 30 days of paid time off, including Federal holidays, vacation, and personal days;

- Health and dental insurance for employee and dependents;

- 90% paid by the DNC, 10% paid by employee;

- Supplementary vision plans available to employees for purchase;

- Up to a 4% employer match DNC 401(k) plan;

- Employee Assistance Program (EAP) available to DNC employees and their dependents at no cost to staff;

- Pre-tax Flexible spending account benefits available to employees and dependents.