Spring Health

New York

201-500 employees

Comprehensive mental health solution for employers. We help individuals and organizations thrive by eliminating every barrier to mental health.

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Senior Manager, Data Science and Machine Learning

Spring Health

Senior Manager, Data Science and Machine Learning

Data Science • Management

This job is no longer open

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

Ready to do the most impactful work of your life? Learn more about what motivates us and the ways we work to see if this is the right place for you: Our Values

We are looking for an exceptional hands-on data science leader to drive the analytics vision and roadmap for our Caregiver Experience team. This cross functional product team is focussed on building out tools and workflows to support the entire Spring Health Care team in the delivery and coordination of world class virtual and in-person mental health care. This is an exciting opportunity to design and implement innovative data products that will ensure a high quality caregiver and member experience as well as contribute to and move the science and practice of mental health forward.

What you'll be doing

Conceptualize, design and execute an ambitious data science roadmap for our caregiver experience team in partnership with product, engineering and care team leads.
You will lead, mentor and manage a team of data scientists in building out product analytics across our caregiver experience team, helping shape goals, metrics, experimentation and dashboards
Coach and mentor data scientists on the team to ensure their continued growth
Define the key success metrics that provider insight into the health of our caregiver experience and quality and uncover opportunities to improve these metrics
Lead the team in designing A/B tests and defining product telemetry to inform development and prioritization of new product feature releases.
Steer the team to create predictive and ML models to enhance our caregiver experience and network quality, including a personalized patient provider matching system and models that can measure and incentivize provider quality and outcomes
Perform analytical deep-dives to proactively identify product opportunities and inform experimentations and product roadmaps.

What we expect from you

You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
7+ years of professional experience in a data science role, and at least 3+ years in a leadership or management capacity.
You have experience in a broad spectrum of data science techniques (machine learning, causal inference, A/B test experimentation frameworks, NLP etc) and are excited to apply them to solve complex clinical or business problems
Experience using, building and enabling analytics infrastructure (ie data, analytics and ML pipelines)
Strong presentation and stakeholder management skills — fluently tell a compelling clinical or business story with dataProficiency with SQL and a statistical analysis language (R/Python)
Ability to work in a fast-paced, mission-driven environment
Proximity to NYC or willingness to travel once a quarter to NYC

What we'd love to see (Bonus):

Experience in defining product logging/telemetry and collaborating with engineering team on refining requirements and QA
Significant experience extracting insights from large data sets (structured and unstructured)
Experience with data modeling for reporting and analysis using tools such as dbt or similar
Experience collaborating with user research teams
Previous experience working in a fast-paced environment

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Benefits of working at Spring Health:

Focus on total health including:

Generous medical, dental, vision coverage available day 1 + access to One Medical

12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents

Unlimited paid time off in addition to 12 paid holidays throughout the year

4-4.5 months of fully paid parental leave

$500 per year Wellness Reimbursement

Supporting you financially through:

Our People team benchmarks all salaries to ensure all team members are paid competitively. On top of a competitive salary, Spring Health offers stock options that begin vesting one year into your role at the company

Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices

Calm Fridays: no meetings, no distractions, just time for you to get work done.

$200 per year donation matching to support your favorite causes

Our team members have created five employee resource groups thus far and looking to add on more

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

Members Come First We are genuine member advocates.

Move Fast to Change Lives We build with urgency and intention.

Take Ownership We extend trust and hold ourselves accountable.

Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.

Science Will Win We will achieve impact by innovation and evidence based frameworks.

Candor with Care We are open, honest and empathetic.

Ready to do the most impactful work of your life? Learn more about what motivates us and the ways we work to see if this is the right place for you: Our Values

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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