Job Description

Provide data driven recommendations to GTM (Sales , Marketing and CX) leadership to help shape the business! You will assist with and help own key initiatives designed to increase revenue, improve sales efficiency, and optimize sales processes.

You will answer key questions about the business by applying sound technical/data analysis and effectively communicate these findings to sales and executive leadership. You love data and are always seeking to better understand the nuances of the business to inform strategy.

Responsibilities:

• You will own global reporting and business insights for the GTM organization
• Building and automating reporting against our key GTM objectives and critical metrics
• Lead executive analyses, strategies, and deliverables (e.g., board materials, QBR)
• Be a thought leader and subject matter expert on data resources and tools
• Work with the cross-functional team (Enterprise Analytics, Finance, Marketing, etc.) to drive alignment on business goals
• Produce ad-hoc analyses that will aid sales team in understanding customer behavior and drive sales strategy
• Structure and execute operational initiatives by developing work plans, capturing and synthesizing meaningful data, leading analyses and developing final recommendations

What We’re Looking For:

• Proficiency in SQL and working with large datasets
• You produce timely and quality data deliverables, with a knack for visualization and/or process design
• You possess a well-established personal process to prioritize multiple requests from multifaceted partners
• Self-motivated and driven by the purpose outlined above. Eager to take initiative at Zendesk in understanding how to run an efficient sales org, willing to go deep and learn from co-workers about this aspect of the industry

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based in San Francisco,  Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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